An AGM's job description involves assisting the General Manager (GM) in leading day-to-day operations, which includes managing staff, overseeing daily operations, ensuring customer satisfaction, and helping to achieve profit goals. Key responsibilities include employee training and performance management, maintaining operational policies, handling customer issues, and sometimes acting as GM in their absence.
- Operational Management: Oversees and helps coordinate daily business operations, ensuring smooth workflow and efficient processes.
- Staff Supervision: Responsible for hiring, training, managing, and developing team members, providing feedback, and handling disciplinary issues.
- Customer Experience: Focuses on ensuring a positive customer experience and resolving customer complaints or inquiries.
- Financial Oversight: May assist with profit management, budgeting, and monitoring financial performance to meet business goals.
- General Manager Support: Serves as the GM's right-hand person, supporting them in all facets of running the business and potentially stepping in when they are unavailable.
- Leadership: Strong leadership qualities to motivate teams and make sound decisions.
- Communication: Excellent verbal and written communication skills for effective interaction with staff and customers.
- Organizational Skills: Ability to multitask, manage priorities, and maintain attention to detail.
- Problem-Solving: Skills to identify issues, analyze data, and implement solutions.
Job Type: Full-time
Pay: $25.00 per hour
Work Location: In person
