Overview
We are seeking a highly organized, proactive Case Manager Assistant to support a fast-paced personal injury practice. This role assists with case intake, insurance claims, client communication, medical records, treatment tracking, and day-to-day case progression. The ideal candidate is detail-oriented, responsive, comfortable managing a high-volume workload, and confident communicating with clients, insurance carriers, medical providers, and internal team members.
Duties
- Support Case Managers with the day-to-day management of a high-volume personal injury caseload.
- Assist with client intake, file setup, and entry of accident and case information into case management software.
- Contact insurance carriers to verify coverage, policy limits, and liability information.
- Open and monitor bodily injury and property damage claims and follow up on outstanding insurance responses.
- Prepare and send routine legal correspondence, including letters of representation, medical authorization requests, and related case documents.
- Communicate regularly with clients regarding treatment progress, insurance updates, appointments, and case status.
- Track medical treatment and help ensure clients attend recommended appointments and evaluations.
- Maintain organized and current case files, including medical records, bills, police reports, insurance correspondence, and other documentation.
- Coordinate with medical providers to obtain records, bills, and treatment summaries for case and demand preparation.
- Update the case management system with case activity, documents, notes, and follow-up items.
- Assist with demand and settlement preparation by gathering records, summarizing case information, and coordinating required documents and signatures.
- Follow up on missing records, billing statements, insurance responses, and other outstanding items to reduce case delays.
- Provide general administrative support, including phone calls, scheduling, document management, and other tasks related to case progression.
Qualifications
- Experience supporting personal injury cases or working in a legal case management environment.
- Bilingual English/Spanish required.
- Strong written and verbal communication skills with a client-service mindset.
- Excellent organization and follow-through in a high-volume environment.
- Ability to manage multiple deadlines, priorities, and active cases at the same time.
- Experience with case management software such as Filevine, Salesforce, Clio, CasePeer, or a similar platform is a plus.
Join us to be part of a dedicated team committed to delivering exceptional legal support in personal injury cases! We value proactive professionals who are eager to develop their skills in a supportive environment that emphasizes growth, accuracy, and client service excellence.
Pay: $26.00 - $32.00 per hour
Work Location: In person
