Position Objective
Provide support for the service and rental departments, continue to grow the parts department through customer service and sales while maintaining inventory load. In addition, this role is tasked with entering part orders into the Baseline database taking the sale from start to finish.
Job Responsibilities:
Parts:
- Take customer parts inquiries via phone and email on a nationwide level providing quotes and processing orders
- Act as a single point of contact for strategic accounts assigned as a corporate account
- Provide branch support and act on the branch’s behalf during times of high volume or during time of staff absence or shortage
- Ensure customer orders are processed in a timely manner and shipped by local branch or vendor
- Communicate directly with customers on a daily basis
- Conduct customer outreach initiatives helping to drive sales and update database of contacts
- Assist in processing drop ship parts orders insuring proper billing and accuracy of orders
- Work directly with all locations to identify parts for customer sales orders and service jobs
- Provide feedback on proper use of database for proper identification of parts within the system
- Conduct market research on parts pricing providing a competitive edge for the organization
- Work directly with management and marketing to support nationwide parts campaigns and other supporting materials
- Assist with answering incoming calls and directing them to the appropriate person or department
- Support service and warranty functions by ordering and/or sourcing parts, services, and supplies
- Assist in identifying and selling obsolete/overstock inventory
- Review parts margin on a nationwide scale providing feedback and making suggestions to both corporate and local department leaders
- Other duties as assigned
Shipping and Receiving:
- Assures that shipping counts match documents and resolves discrepancies
- Prepares all outgoing packages with necessary paperwork
- Ensures proper packaging of all parcels and skid shipments
- Examines outgoing shipments to ensure they meet specifications
- Schedules and coordinates all inbound and outbound packages with couriers
- Maintains inventory of shipping materials and supplies
- Maintains organized shipping records
- Keeps the shipping area clean and safe
- Receives all incoming mail, packages, and skids, then distributes accordingly
- Ensures accuracy of all receiving documents and matches forms (PO, packing slip, computer printout)
- Confirms receiving counts match purchase orders and resolves discrepancies
- Files all receiving paperwork
- Places incoming parts on stock shelves and labels them properly
- Maintains accurate inventory locations
- Keeps the receiving area clean and safe
Requirements:
- Experience working in a heavy equipment or truck dealership environment, specifically the parts area
- Demonstrated ability to plan, prioritize, organize and motivate
- Work in a high-performance work environment to achieve established goals while maintaining respect for people and our customers
- Proven track record of customer focus
- Ability to resolve conflicts and solve problems
- Strong communication and interpersonal skills (listening, verbal and written)
- Knowledge of parts distribution procedures
- Working knowledge of Word, Excel, etc. Ability to learn our NDS software.
- Knowledge of parts aftermarket
- Experience working in a shop service environment
- Forklift operation experience
- The ability to effectively manage multiple tasks in a fast-paced environment
The Way We Work:
- Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC’s services and objectives
- Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service
- Foster meaningful interaction among people through the exchange of information to produce understanding
- Continuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of JDC and its customers
- Consistently work toward the common good of the organization and encourage others to do the same
- Conduct themselves at all times in a professionally appropriate and respectful manner
- Apply the proper safety/security practices according to established protocols, guidelines, and policies
The individual in this position will interact with employees and managers in other departments and locations at Jack Doheny Company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give directions to other.
Jack Doheny Company is an Equal Opportunity Employer
