Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your energetic approach will help build lasting relationships, resolve inquiries efficiently, and promote a positive experience for everyone who interacts with us. This position offers an exciting opportunity to develop your communication skills, utilize your technical proficiency, and contribute to a welcoming office environment. If you thrive in fast-paced settings and enjoy assisting others, this role is perfect for you!
Duties
- Respond promptly and professionally to customer inquiries via phone, email, and live chat using multi-line phone systems and email platforms.
- Manage front desk operations, including greeting visitors, answering calls, and directing them appropriately.
- Maintain accurate records through data entry, filing, and updating client information in spreadsheets and customer management software such as QuickBooks.
- Support office management tasks like calendar scheduling, appointment setting, and organizing meetings using Microsoft Office tools and Google Workspace.
- Assist with clerical duties including proofreading documents, preparing correspondence, and managing office supplies to ensure smooth daily operations.
- Provide exceptional customer support by addressing concerns, troubleshooting issues, and offering product or service information with excellent phone etiquette.
- Collaborate with team members on administrative projects such as bookkeeping, file organization, and maintaining productivity software to enhance overall office efficiency.
Qualifications
- Proven experience in office management or administrative roles with strong organizational skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, spreadsheets, and data entry tools.
- Excellent computer literacy with familiarity in QuickBooks, customer support software, and technical proficiency in productivity tools.
- Strong communication skills including phone communication, client interaction, bilingual abilities (preferred), and professional phone etiquette.
- Previous experience as a receptionist or in a medical/dental office environment is a plus; familiarity with front desk duties or medical receptionist tasks is advantageous.
- Demonstrated ability to multitask efficiently while managing time effectively in a fast-paced setting.
- Attention to detail for proofreading documents and maintaining accurate records; clerical experience highly valued.
Join us to be part of a vibrant team dedicated to delivering outstanding customer service! Your energy, organizational skills, and technical expertise will make a meaningful difference in our clients’ experiences every day.
Pay: From $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
