Medical Office Assistant - Patient Services
Full-Time | Wilmington, DE (Augustine Cutoff Location)
We are seeking a Medical Office Assistant – Patient Services to join our team at our Wilmington, DE (Augustine Cutoff) location.
If you enjoy helping others, thrive in a fast-paced healthcare environment, and take pride in providing exceptional customer service, we'd love to meet you!
What You'll Do:
As a Medical Office Assistant – Patient Services, you will work closely with clinicians, physician offices, insurance companies, and fellow team members to ensure our patients receive timely, high-quality care.
Your responsibilities will include:
- Provide exceptional customer service to patients, referral sources, and healthcare providers.
- Prepare, review, and process patient work orders accurately and in a timely manner.
- Enter and maintain accurate patient information within company systems.
- Verify insurance eligibility, benefits, and obtain required pre-authorizations.
- Gather and submit required documentation for insurance reimbursement.
- Coordinate with clinicians and physician offices to ensure timely patient care.
- Learn and navigate company software, phone systems, and electronic medical records.
- Maintain patient confidentiality in accordance with HIPAA guidelines.
- Perform additional administrative duties as assigned.
Qualifications:
We're looking for someone who:
- Works independently while contributing to a collaborative team.
- Demonstrates sound judgment and strong problem-solving skills.
- Communicates professionally with patients, providers, and coworkers.
- Thrives in a fast-paced, detail-oriented environment.
- Has excellent organizational and time management skills.
- Can prioritize multiple tasks while meeting deadlines.
- Maintains accurate and concise documentation.
- Handles confidential information with professionalism.
- Is proficient in Microsoft Outlook, Word, and Excel.
- Has a high school diploma or equivalent.
Preferred Qualifications:
- Previous medical office or customer service experience.
- Knowledge of medical terminology, anatomy, insurance verification, or medical coding is a plus.
Why Join Lawall?
- Competitive pay
- Comprehensive benefits package
- Paid time off and paid holidays
- 401(k) with company match
- Supportive team environment
- Opportunities for growth and advancement
- The opportunity to make a meaningful difference in patients' lives every day
If you're looking for a rewarding career where your work truly impacts the lives of others, we'd love to hear from you!
Lawall Prosthetic & Orthotic Services is an Equal Opportunity Employer.
This is a drug-free workplace. Employment offers are contingent upon successfully passing a pre-employment drug screening and background check.
