Healthcare Front Desk Specialist
☐ Temporary ☒ Full-Time ☐ Part-Time
☒ Non-Exempt ☐ Exempt
Position Summary:
Are you passionate about providing top-notch care and service? Join our team at Nebraska Peace of Mind as a Healthcare Front Desk Specialist and be the welcoming face that sets the tone for our clinic's exceptional patient experience.
Every day in this role is dynamic and rewarding. You'll greet patients with warmth, handle payments with a smile, and ensure all administrative tasks flow seamlessly, making each visit a breeze. You'll be the linchpin of our clinic's operations, expertly coordinating communication between our dedicated providers and valued patients to ensure everyone's needs are met with precision and care.
Your collaboration with our billing department ensures that every detail, from insurance information to demographics, is meticulously managed, guaranteeing the smooth operation of our clinic. Your commitment to excellence shines through in your prompt submission of patient charges, reflecting your dedication to delivering the highest standards of service.
In our fast-paced environment, flexibility is key, and your willingness to go above and beyond ensures we maintain the exceptional level of care our patients deserve. If you're ready to make a meaningful difference and be part of a team that values your skills and contributions, we can't wait to welcome you aboard!
Essential Duties and Responsibilities:
- Create Seamless Patient Experiences: Be the friendly face that patients rely on, efficiently managing appointment scheduling and records to ensure a smooth and hassle-free visit.
- Warm Patient Interactions: Extend a warm and professional welcome to patients during check-in and check-out, making them feel valued and respected from the moment they arrive.
- Insurance and Demographic Expertise: Verify patient insurance eligibility and update demographic records with meticulous attention to detail, ensuring accuracy and efficiency in our operations.
- Efficient Payment Handling: Skillfully collect co-payments and other patient payments, providing clarity and transparency throughout the payment process.
- Effective Appointment Management: Manage incoming calls, schedule appointments, and coordinate procedures, demonstrating exceptional organizational skills and attention to detail.
- Patient Guidance and Support: Offer guidance to patients regarding referrals, authorizations, and insurance inquiries, providing valuable assistance and support at every step.
- Thorough Record Keeping: Maintain organized records, follow up on patient intake information, and manage incoming faxes and paperwork distribution effectively, ensuring that all documentation is handled promptly and accurately.
- Precision in Documentation: Maintain and update patient chart notes with precision, ensuring that all information is accurate and up-to-date.
- Communication Excellence: Foster effective communication with insurance companies, specialists, providers, staff, and patients concerning referrals and prior authorization of medical services, ensuring smooth coordination and collaboration.
- Adherence to Compliance: Adhere unwaveringly to all HIPAA guidelines and regulations, maintaining the utmost professionalism and upholding strict confidentiality with patients and practice information.
- Flexibility and Collaboration: Adapt readily to flexible workplace needs, extending a helping hand to colleagues when required, and actively participating in office meetings and special projects, contributing positively to the team dynamic.
- Patient Comfort and Satisfaction: Uphold the cleanliness and orderliness of the waiting area, ensuring the availability of reading materials and contributing to communication and public relations initiatives, enhancing the overall patient experience.
Minimum Qualifications (Knowledge, Skills, and Abilities):
- Bachelor’s Degree Preferred (Two years of college or equivalent work experience preferred).
- 1-2 years of relevant experience or coursework demonstrating expertise.
- Proficiency in exchanging non-routine information with tact and persuasiveness as appropriate.
- Exceptional oral and written communication skills.
Physical Demands and Work Environment:
- Regular requirements include talking or hearing.
- Frequent manual tasks such as handling objects, tools, and controls.
- Occasional standing, walking, sitting, or reaching.
- Occasional lifting and/or moving objects up to 25 pounds.
- Specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, and focus adjustment.
- A work environment with a moderate noise level.
Nebraska Peace of Mind Behavioral Health, LLC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Job Type: Full-time
Base Pay: From $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- On-the-job training
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Uniform allowance
Education:
Experience:
- Customer service: 2 years (Required)
Work Location: In person
