Responsible for the overall daily service activity of the entire slot floor. Ensures staff provides outstanding guest service; develops and maintains guest relationships to encourage frequent gaming. Responsible for compliance with company policy and procedures. Develops and maintains guest relationships and provides outstanding guest service. Acts as primary compliance contact during specified shift. Performs Casino Manager duties as assigned.
Job Overview:
- Manages slot operations to ensure delivery of excellent guest service. Acts as primary manager on duty and casino manager when assigned. Resolves difficult guest service concerns, including payment disputes in accordance with department guidelines.
- Ensures that all policies and procedures are properly and consistently followed to comply with all regulations. Acts in accordance to regulatory compliance through the monitoring and reporting of Title 31.
- Verifies and authorizes jackpots and fills in accordance with the minimum internal control standards.
- Evaluates staffing levels and adjusts or requests additional staffing as needed.
- Reviews weekly payroll reports and PTO approval.
- Interviews, selects and hires new team members.
- Completes performance appraisals on direct reports and reviews all indirect team member performance reviews.
- Trains, motivates and develops team members.
- Observes first hand interactions with internal and external guests and coaches to achieve outstanding performance.
- Establishes relationships with guests through regular guest interaction.
- Reviews all daily shift reports, team member counsels, guest service reports, incident and injury reports, compliance issues and all other reports and correspondence to identify inconsistencies, corrections and remedies.
Occasional Tasks:
- Acts and is designated as Casino Manager on duty.
- Ensures that business needs are communicated among all service areas.
- Prepares monthly financial observations regarding guest service, inventory, staffing, par levels of bill banks and addresses any variances.
- Authorizes and issues complimentaries according to approval guidelines.
- Acts as observer and signatory as defined in asset control procedures.
- Reviews all policies and procedures and makes recommendations for changes.
- Verifies and approves jackpots and short-pays.
Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.
Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.
SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.
We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.
Job Requirements:
Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:
- Must be 18 years of age or older. High school graduate or GED.
- Three years of experience in Slot Operations, one year of which are in a supervisory capacity.
- Thorough knowledge of Currency Transaction Reporting rules and processes.
- Thorough knowledge of all applicable Federal, State and local gaming regulations.
- Strong interpersonal and communication skills (verbal and written).
- Demonstrated leadership skills.
- Self-guided leader, creative, responsible, high-energy, eager to work with other departments and independently.
- Willingness to actively contribute in an array of projects as requested; eager to learn new skills.
- Passion for attracting, retaining, engaging, and building talent.
- Demonstrated ability to maintain confidentiality.
- Excellent guest service skills
- Proficiency in word-processing, spreadsheets, electronic mail and current slot systems software.
- Skilled in practical problem solving applying to Team Members, guests and machine technical function.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
