The Front Desk Team Member ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member handles financial transactions accurately and maintains required systems and records.
This position will be a combination of morning shifts 7am-3pm and swing shifts 3pm-11pm. Will need a flexible schedule.
Specific duties include:
- Accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Proficient administration of the hotel's electronic reservation system
- Prompt, friendly response to guest requests or concerns with follow-up to ensure satisfaction
REQUIREMENTS
- Experience in accurate cash handling and credit cards
- Experience working with a computer, including data entry
- Ability to work well with others
- Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
- Reliable transportation
Job Type: Full-time
Pay: From $16.90 per hour
Ability to Commute:
- Eureka, CA 95501 (Required)
Work Location: In person
