The Care Navigator serves as a critical link between patients, emergency responders, and clinical teams by coordinating telehealth visits and supporting patient engagement activities. This role ensures timely care delivery and enhances patient experience through proactive communication and scheduling. This fully remote role supports readmission avoidance, care continuity, and patient stabilization across Georgia.
Facilitates real‑time telehealth between EMS crews and our medical group and drives patient engagement and scheduling for OnDemand Visit programs to improve access, experience, and gap closure.
Key Responsibilities
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Coordinate and facilitate telehealth visits between EMS crews and medical group professionals on low-acuity 911 calls
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Operate video visit equipment and manage related documentation
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Conduct proactive outreach during after‑hours and weekends to educate patients on ODV services, address barriers, and convert calls into scheduled in‑home or virtual visits
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Coordinate timely follow‑ups (including within 24 hours for TOC) and schedule visits with ODV clinicians using structured engagement methods such as motivational interviewing and
objection handling
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Identify patients needing additional support and escalate appropriately to care coordinators, social workers, or community health workers
