Summary:
The AR Analyst is responsible for the accurate and timely application of customer payments to accounts receivable, supporting overall cash flow, financial accuracy and customer account integrity. This role works cross functionally with billing, collections, field admin and the customers to resolve discrepancies and ensure optimal cash posting performance.
Key Responsibilities:
Cash Application & Processing:
-
Apply daily cash receipts (ACH, wire, lockbox, checks and credit cards) to customer account accurately within established SLAs
-
Reconcile unapplied and unidentified cash and drive timely resolution
-
Process high volumes of transactions while maintaining accuracy and compliance with internal controls
Reconciliation & Research
-
Investigate and resolve payment discrepancies, short payments, overpayments and deductions
-
Perform daily and monthly cash and bank reconciliations
-
Work with customers and internal stakeholders to resolve remittance issues
-
Review unapplied cash and work towards resolution to apply or refund open balances
Systems & Reporting
-
Utilize ERP systems and banking platforms for transaction processing
-
Maintain detailed documentation of cash application activities
-
Generate and analyze reports related to cash posting and unapplied cash
-
Provide reports to regional BUs as requested
Collaboration
-
Partner with billing, field admin and collections teams to ensure correct application of funds
-
Communicate with customers to obtain remittance details and clarify payment discrepancies
-
Support audit requests by providing documentation and explanations
Process Improvement:
-
Identify and recommend process improvements to enhance efficiency and accuracy
-
Assist in automation initiatives (lockbox optimization, AI cash applications tools, etc.)
-
Ensure adherence to internal controls and company policies
-
Strong attention to detail and high level of accuracy
-
Analytical and problem-solving skills
-
Ability to manage large volumes of transactions
-
Proficiency in Excel (lookups, pivot tables strongly preferred)
-
Experience with ERP systems and banking portals
-
Strong communication and collaboration skills
-
Ability to meet deadlines in a fast-paced environment
-
3-5 years of cash application experience, accounts receivable, dispute and resolution.
-
Previous experience with Esker or High Radius preferred, but not required
