At Krise Services, we pride ourselves on delivering exceptional service and support to our clients. We’re a dynamic and forward-thinking company dedicated to creating solutions that make a real difference in people’s lives. We’re looking for a Customer Service Representative who is passionate about helping others and committed to providing top-notch service.
Job Description:
As a Customer Service Representative at Krise Services, you will be the first point of contact for our customers, helping them resolve issues, answer questions, and ensure their experience with us is seamless and positive. Your role will be critical in maintaining our high standards of customer satisfaction and building lasting relationships with our clients.
Key Responsibilities:
- Customer Interaction:
Handle inbound and outbound calls, emails, and live chat inquiries with professionalism and empathy.
- Issue Resolution:
Troubleshoot and resolve customer issues effectively, ensuring all inquiries are addressed in a timely manner.
- Product Knowledge:
Develop a deep understanding of our products and services to provide accurate information and support.
- Documentation:
Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
- Collaboration:
Work closely with other departments to ensure customer issues are resolved and feedback is communicated.
- Continuous Improvement:
Contribute to the improvement of customer service processes and share insights on customer needs and preferences.
Qualifications:
- Experience:
Previous experience in a customer service role is required.
Experience within the trades is required.
Experience with ServiceTitan is required.
- Communication Skills:
Excellent verbal and written communication skills with a friendly and professional demeanor.
- Problem-Solving:
Strong analytical skills and the ability to think critically and resolve issues independently.
- Attitude:
Positive attitude, patience, and a genuine desire to help others.
Why Join Us?
- Supportive Environment:
We foster a positive and inclusive workplace where your contributions are valued.
- Career Growth:
Opportunities for professional development and career advancement within the company.
- Work-Life Balance:
Flexible scheduling options and a healthy work-life balance.
- Competitive Compensation:
Attractive salary and benefits package, including health insurance, retirement plans, and paid time off.
How to Apply:
If you’re ready to make a difference and grow with Krise Services, we’d love to hear from you! Please submit your resume and a cover letter detailing your interest in the position to [email protected] with the subject line “Customer Service Representative Application.” Or head to our website and apply by submitting an application from the contact page.
Job Type: Full-time
Pay: From $42,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 5 years (Required)
- ServiceTitan: 2 years (Preferred)
- Home Services(HVAC,Electrical,Plumbing, ETC): 3 years (Required)
Ability to Commute:
- Elmer, NJ 08318 (Required)
Work Location: In person
