Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.
For more information visit http://thecolonypalmbeach.com
The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.
JOB OVERVIEW:
The In-Room Dining Server is responsible for assisting guests with booking and confirming in-room dining requests and orders while providing attentive, courteous, and efficient service to all guests and callers. Acting as the liaison between the kitchen and in-room dining servers, this role ensures accurate order processing, seamless communication, and timely delivery. Success in this position requires excellent communication skills, attention to detail, and a strong focus on guest satisfaction to create a refined and memorable in-room dining experience.
ESSENTIALS JOB FUNCTIONS:
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Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality.
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Perform opening and closing procedures, complete checklists and assigned side work. Refill salt, pepper, and other condiments.
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Clean and sanitize assigned areas and tools thoroughly before and after shift end.
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Polish glasses and silverware, fold napkins, clean and sanitize menus, tables, trays, and high touch surfaces.
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Set up room service trays and tables to prepare for incoming orders.
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Answer in-room dining phones using appropriate etiquette and receive orders.
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Maintain full knowledge of all food & beverage items, garnishes, allergens, contents and preparation methods.
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Describe menu and daily specials. Assist guests regarding menu items in an informative and helpful way.
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Correctly customize orders as requested and check with kitchen staff.
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Submit orders to kitchen and bar by entering orders in POS system. Explain any special instructions with accurate abbreviations.
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Manage guest orders in a timely and anticipatory manner.
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Notify guests and management of delays in service delivery.
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Prepare hot and cold beverages, such as coffee and/or tea, according to designated recipes and quality standards.
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Set trays and tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms, villas, pools or meeting rooms.
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Add any additional items to order before it is delivered (condiments, salad dressings, steak knife, etc.).
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Serve drinks and meals according to service standards while managing guest orders in a timely and anticipatory manner.
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Serve alcoholic beverages in accordance with federal, state, local and company regulations.
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Collect guest trays, clean and remove the trolleys from guest rooms and hallways.
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Respond to guest requests in a timely, friendly and efficient manner.
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Present checks to guests and obtain payments. Process payments in POS system and close out checks.
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Perform order taker duties and answer room service telephone, as needed.
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Responsible for coordinating in-room dining service with front- and back-of-house personnel to provide a guest experience that meets or exceeds guest expectations.
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Assist in expediting food from the kitchen when necessary.
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Complete opening and closing procedures in the pool areas. Ensure that the entire pool areas are clean and presentable at all times.
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Maintain clean, orderly and fully stocked service stations. Maintain appropriate stock levels of glassware, silverware, dishware, linens, and pool towels.
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Maintain the highest level of standards of quality of products and service at all times.
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Advise supervisor/manager of any complaints as soon as they occur.
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Maintain cleanliness or all Food & Beverage outlet areas. Maintain full knowledge of and comply with food safety and sanitation policies at all times.
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Maintain high standards of personal appearance and personal hygiene.
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Demonstrate ability to multi-task, manage time and work well under pressure.
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Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
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Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.
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Follow outlet policies, procedures and service standards.
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Notify Loss Prevention immediately of found items if guest has departed.
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Maintain a professional courteous manner with all guests and fellow employees.
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Assist with special and deep cleaning projects as assigned by a supervisor.
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Perform any other duties as requested by supervisor.
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Assist with monthly inventory of food & beverage and paper products within F&B outlets.
QUALIFICATIONS:
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6 months of Food & Beverage experience in a busser/runner/server assistant role.
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Good understanding of steps of service.
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Ability to carry and balance plates and trays.
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Excellent guest service skills and passion for hospitality.
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Ability to read, write, speak, understand, and communicate in English.
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Ability to communicate professionally and respectfully with guests and co-workers.
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Ability to compute basic mathematical calculations.
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Detail-oriented and thorough.
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Strong interpersonal and problem-solving abilities.
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Ability to prioritize and multitask.
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Ability to perform consistent work to the hotel’s high standards.
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Must be able to work weekends and holidays as needed.
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Ability to maintain personal hygiene.
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Ability to work quickly and efficiently.
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Ability to focus attention on guest needs, remaining calm and courteous at all times.
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High school diploma or equivalent.
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Previous fine dining experience/training.
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Prior experience with Food & Beverage POS systems.
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Fluent in a secondary language.
Skills:
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Ability to promote positive relations with all guests and co-workers.
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Ability to think clearly, quickly, maintain concentration and make concise decisions.
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Ability to learn and remember guests’ names and preferences.
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Ability to follow verbal and written instructions.
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Ability to maintain hotel's standards, policies and procedures.
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Ability to work in a restaurant and hotel environment.
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Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards.
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Ability to perform job functions with attention to detail, speed and accuracy.
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Excellent time management skills.
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Ability to work well under pressure.
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Ability to work cohesively with other departments and co-workers as part of a team.
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Ability to work in a high pace environment.
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Food Handler certificate.
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Responsible Alcohol Service certificate.
Physical Requirements:
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Prolonged periods of standing and walking. Frequently pulling, pushing, and bending.
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Exposure to outdoor environmental factors.
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Ability to use hands to finger, handle or feel, and reach and carry with hands and arms.
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Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs. following appropriate safety procedures.
