Customer Service
Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand
- Put the customer first by promptly acknowledging their presence.
- Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
- Handle transactions accurately and efficiently, respecting customers time
- Maintain the highest levels of confidentiality and privacy of customer information
- Respond to or refer customer concerns to supervisors as appropriate.
- If follow up is required, set clear customer expectations and deliver as promised.
- Maintain a positive outlook and demeanor at all times
Project a professional positive outlook and demeanor at all times
Accountable for successful retention of customers.
Operations / Risk Management
- Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
- Adhere to all bank policies and procedures
- Balance TCD and/or TCR accurately and effectively, as is necessary.
Sales
Promote USB products and services
- Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
- Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
- Be aware of products and services offered by cross line of business partners.
- Assist in generating quality referrals to business partners.
- Exceed individual sales goals and assist team in meeting sales goals.
- Utilize relevant tracking system to report and track sales and service activities.
The hours and days needed for this position are:
Tuesday 9:30 am to 4:15 pm
Thursday 9:30 am to 4:15 pm
Friday 11:00 am to 5:15 pm
Saturday 8:30 am to 12:15 pm
22 hours per week
Located at our Monroe branch at 411 Monroe Tpke, Monroe CT.
Required
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1 - 2 years: Customer Service and Sales
Required
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High School Diploma or GED or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
