Financial Coordinator & Patient Concierge
At Valley Orthodontics, we have AMAZING PATIENTS and deliver EXCEPTIONAL RESULTS. We are seeking a Financial Coordinator & Patient Concierge who is committed to helping patients navigate the financial side of their orthodontic care with confidence, clarity, and exceptional service while creating a welcoming experience for every patient and family who walks through our doors.
If you have exemplary character, positive energy, a passion for helping people, and exceptional organizational skills, we want to meet you. Orthodontic or dental experience is preferred, although we are willing to coach the right individual into a successful and rewarding career.
At Valley Orthodontics, we believe that every patient deserves an exceptional experience—from their very first phone call through the completion of treatment. As our Financial Coordinator & Patient Concierge, you will play an essential role in ensuring every interaction is warm, professional, and focused on making patients feel valued and cared for. If you are passionate about helping people, committed to excellence, and excited to grow with a team that succeeds together, we encourage you to apply.
What We Need From You
- Respect for teamwork and integrity for reliability
- Commitment to upholding our tradition of excellence
- Exceptional communication and relationship-building skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Excellent organizational and problem-solving skills
- Desire for personal and professional growth
- Positive attitude and genuine enthusiasm for helping patients
- Dental or orthodontic experience preferred
Financial & Insurance Responsibilities
- Verify insurance eligibility and orthodontic benefits
- Submit, track, and follow up on insurance claims
- Communicate with insurance companies regarding claims, payments, and appeals
- Maintain accurate patient accounts and financial records
- Collect payments and assist patients with account questions
- Coordinate financial arrangements and payment plans
- Ensure patient balances are current and accounts are managed with accuracy and professionalism
Patient Concierge & Front Desk Responsibilities
- Welcome every patient and guest with warmth, professionalism, and genuine hospitality
- Create a positive first and lasting impression for every family
- Answer phones and assist with patient communications
- Schedule appointments and help coordinate the daily schedule
- Check patients in and out efficiently while ensuring they feel cared for and appreciated
- Assist patients with questions and help anticipate their needs throughout their visit
- Maintain accurate patient records and documentation
- Collaborate closely with the clinical and administrative teams to ensure a seamless patient experience
Additional Duties
- Participating in team meetings and ongoing professional development
- Occasional after-hours volunteer and community activities
- Cross-training in other administrative responsibilities
- Supporting teammates to ensure an exceptional patient experience every day
Job Type & Benefits
- Full-time opportunity, Monday–Friday
- Salary DOE ($28-$35)
- Holiday, sick, and vacation pay benefits
- 401(k) opportunity
If you are looking for more than just a job—if you want to build a meaningful career with a team that values excellence, integrity, and serving others—we would love to hear from you.
Pay: $28.00 - $35.00 per hour
Benefits:
- 401(k)
- Paid sick time
- Paid time off
Work Location: In person
