JOB SUMMARY: The Patient Care Technician works closely with Providers and other Urgent Care staff to provide supportive services and quality care to patients. This position is cross trained for Medical Assistant and Front Desk.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Clinical Duties:
Prepare exam and treatment rooms with necessary instruments
Take patient histories and vital signs
Prepare patient for examination and treatment
Apply splints and dressings, prepare and maintain supplies and equipment for treatments including sterilization
Assist physicians in preparing for minor surgeries and physicals
Administers injections
Dispense medication as directed
Instruct and educate patients about discharge instructions if applicable
Perform selected nursing and administrative duties as directed
Handle telephone calls from clients, patients, prospective patients, physicians, pharmacies, as well as other staff
Provide solutions to patient concerns within the scope of position
Provide accurate and timely documentation to provider staff, insurance carriers and companies
Correspondence by phone, in person, or in writing with regard to patient care, i.e. insurance carriers, physicians, non-clinic physicians
Maintain patient records for clinical use, medical records use, billing use, physicians’ review, etc.
Log and mark charges on superbills per billing office protocols
Document patient files, records, forms, and other information
Assist with scheduling of test and treatments
Screen phone calls for referral to physician
Be sure work area appears neat, well stocked, and organized
Consistently demonstrate internal and external quality customer service standards to all that request assistance, responding in a professional manner
Other duties and responsibilities as assigned
Clerical Duties:
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Welcome guest, create a warm and friendly atmosphere and deliver outstanding customer service
Register patients and collect and update patient records in an accurate and timely manner
Verify insurance, and determine, collect, and process patient co-payments
Triage patients to ensure effective and efficient patient flow
Follow company procedures related to workers’ compensation and occupational medicine patients
Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Ensure patient flow is speedy and organized
Enter and balance daily patient charges (cash, check, credit cards); scan charts and ensure patient files and charges are complete and accurate
Answer incoming calls in a professional manner – forward call or take message as appropriate
Coordinate faxes and referrals with other physicians and employers
Observe safety and security procedures; promote a safe and pleasant work environment
Ensure cleanliness of patient waiting area and front office area
Create a positive long lasting impression on guest Consistently demonstrate internal and external quality customer service standards to all that request assistance, responding in a professional manner
Other duties and responsibilities as assigned
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses medical equipment and standard office equipment such as computers, phones, photocopiers, and fax machines.
Occupational Exposure:
Category 2 Has a moderate risk of occupational exposure to bloodborne pathogens
Category 3 Has a low risk of occupational exposure to bloodborne pathogens
POSITION TYPE AND EXPECTED HOURS OF WORK:
This is a full-time position, 36 hours per week/3 days per week, including Saturdays and Sundays.
TRAVEL:
No travel required.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
REQUIRED EDUCATION AND EXPERIENCE:
Must have at least a high school diploma and/or equivalent.
COMPETENCIES:
Basic typing and keyboarding skills
Knowledge of basic medical terminology
Knowledge of medical practice and care to assist in giving patient care
Knowledge of common safety hazards and precautions to establish a safe work environment
Excellent communication skills
Accuracy and attention to detail
Demonstrates flexibility by adapting to new and changing situations and duties in order to accommodate patient needs effectively
Works independently
Exercise judgment and makes decisions
Ability to prioritize responsibilities
Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
Must be able to establish and maintain effective working relationships with Physicians, Supervisors and peers
Must be able to work weekends – Saturdays and Sundays
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly to patients in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Other: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting up to 50 pounds, pushing and pulling exerted regularly throughout a regular work shift.
