WHO WE ARE
DMN8 is the world's most beautiful gym, located on Main Street in Santa Monica.
We offer open gym access, daily group fitness classes, semi-private training sessions, and a wellness paradise complete with saunas, cold plunges, and luxury showers.
We're looking for passionate fitness lovers with strong people skills who enjoy being a part of a community and have impeccable attention to detail.
ABOUT THE ROLE
The Front Desk team sets the tone for every member's experience, handling check ins, sales and customer service at the front desk. The team is tasked with building connections, solving problems, creating positive energy, and keeping the facility clean/tidy.
The Front Desk Team Lead must perform regular front desk duties at a world class level, setting the example for the rest of the team. You are also responsible for the team’s schedule management, coordinating subs, assessing and improving team performance, recruiting and training new teammates and reporting to the General Manager on all the above.
WHAT YOU'LL DO
Front Desk Responsibilities
- Perform all front desk duties at a consistently top standard and model best practices for the team. Full front desk responsibilities can be provided upon request.
- Work a minimum of 3 front desk shifts per week
Front Desk Team Lead Responsibilities
- Report into the General Manager on all key responsibilities
- Serve as primary point of contact for Front Desk staff questions and escalations
- Maintain availability to support the team as needed, including remotely when necessary
- Own team schedule management and coordination
- Assess and improve team performance and hold team members accountable to standards and expectations through use of digital checklists, strike systems, and other accountability tools
- Recruit, hire, onboard, and train new Front Desk team members
- Maintain high standards for cleanliness, organization, and presentation at the Front Desk
- Preparing and distributing weekly team announcements
JOB SKILLS & QUALIFICATIONS
YOU'RE PERFECT FOR THIS IF YOU:
- Are a natural leader with high energy and positive vibes
- Love making people feel welcome and valued
- Are team and task oriented
- Are extremely reliable, organized, have great attention-to-detail, and take ownership
- Enjoy problem-solving and taking initiative
- Are passionate about fitness and community
REQUIREMENTS
- Demonstrated leadership or management experience, or strong leadership capability
- Previous front desk or customer facing service experience
- Availability to work a minimum of 3 Front Desk shifts per week in addition to Lead responsibilities
- Flexibility to cover additional shifts when needed
- Ability to lift 50 pounds or more
- Strong communication, organizational, and follow through skills
BONUS POINTS FOR:
- Fitness or wellness industry experience
- Genuine passion for health, wellness and community
EXPECTATIONS
- Minimum of 3 regular front desk shifts per week
- Additional Lead hours required
- Availability to assist with coverage in the event of last minute call outs
- Flexible availability to support the team as needed
WHAT WE OFFER
- $23 per hour for all Front Desk Lead responsibilities
- Employee membership
- Employee discounts
- Free access to DMN8 social events
Ready to energize our community? Get in touch today!
Job Type: Part-time
Pay: From $23.00 per hour
Benefits:
Experience:
- customer-facing: 1 year (Required)
Location:
- Santa Monica, CA 90405 (Preferred)
Ability to Commute:
- Santa Monica, CA 90405 (Required)
Work Location: In person
