Position Overview
We are seeking someone to work 9 am to 5 pm EST on Monday, Tuesday, and Wednesdays. Potential for more future hours or picking up shifts will arise.
Personal Lines License required - Allstate Customer Service or Other Insurance Customer Service Experience Preferred.
The Ryan Deasy Allstate Agency is seeking a licensed Customer Service Specialist to join our growing team on a part-time basis. This role is essential in ensuring a high level of service for our clients by handling inbound calls, assisting with policy changes, and providing billing support.
Key Responsibilities
Answer and manage incoming client phone calls in a professional and friendly manner
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Assist clients with endorsements and policy changes on auto, home, and other lines of insurance
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Provide clear explanations of billing statements, payments, and account balances
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Process customer requests accurately and in a timely fashion
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Ensure compliance with state and Allstate guidelines in all client interactions
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Support the agency team with administrative and service-related tasks as needed
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Qualifications
- Active Pennsylvania Property & Casualty License (required)
Prior experience in insurance customer service or related field preferred
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Strong communication and problem-solving skills
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Ability to work independently and manage multiple tasks
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Proficient with basic computer systems and agency management software (training provided)
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Schedule & Compensation
- Part-Time Position (Looking for help 3 days/week)
Competitive hourly pay, with opportunity for growth within the agency
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Why Join Us?
At the Ryan Deasy Allstate Agency, we are committed to providing exceptional service to our clients and a supportive environment for our team members. This role is perfect for someone who is licensed, detail-oriented, and enjoys helping people while maintaining a flexible part-time schedule.
This is a remote position.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
