Required Knowledge, Skills, and Abilities:
The knowledge, skills, and abilities required to be able to perform the Essential Functions of this position.
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Familiarity with Microsoft 365 suite, including Teams, SharePoint, OneDrive, Outlook, and Exchange Online.
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Basic understanding of Microsoft Entra (formerly Azure Active Directory) for user provisioning and access management.
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Knowledge of endpoint device setup and support (Windows, macOS, mobile).
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Basic troubleshooting skills for network connectivity, application access, and user experience issues.
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Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
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Organizational skills to manage multiple tasks and prioritize effectively.
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Attention to detail in maintaining user accounts, permissions, and compliance standards.
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Ability to document procedures and contribute to knowledge base articles.
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Ability to work collaboratively with senior engineers and cross-functional teams.
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Ability to learn new technologies quickly and adapt to changing environments.
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Ability to follow established security and compliance protocols.
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Ability to participate in after-hours maintenance windows when required.
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Ability to implement and support automations by creating scripts and leveraging APIs to streamline existing manual processes; familiarity with using AI tools to accomplish dev work.
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Ability to travel occasionally to support remote sites (less than 10%).
Required Education and Experience:
The education level and amount of experience required to be able to perform the Essential Functions. This includes any required certifications and licenses.
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Associate’s degree in information technology, Computer Science, or a related field.
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Will accept any equivalent combination of education, training, or experience.
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1–2 years of experience in IT support, help desk, or digital workplace technologies.
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Experience with Microsoft 365 (Teams, SharePoint, OneDrive, Outlook) and basic user administration in Microsoft Entra is required.
Preferred Education and Experience:
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Bachelor’s degree in information technology or related major.
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Exposure to mobile device management (MDM) platforms such as Intune.
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Understanding of DNS concepts and domain registrar processes.
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Awareness of email migration tools and processes (e.g., cutover, staged, hybrid migrations).
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Experience with automation tooling and API-driven integrations (e.g., Microsoft Graph) and familiarity with AI-assisted development tools.
Physical Requirements:
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Prolonged periods of sitting at a desk and working on a computer.
How You're Supported
As part of the Mission Pet Health Home Office team, you'll be joining a collaborative group of professionals dedicated to supporting our hospital teams and shaping the future of veterinary medicine.
A competitive salary and a comprehensive benefits package.
Comprehensive coverage including Health, Dental, and Vision insurance, plus 24/7 access to doctors through Teladoc.
Plan for your future with a 401k featuring a generous company match, plus Life Insurance and Short-Term Disability options.
Benefit from significant opportunities for upward mobility and career growth within a rapidly expanding organization.
Join a nationwide community of over 20,000 veterinary professionals and a Home Office team that lives by our WAG values.
Enjoy generous paid time off and company-wide holidays, discounted veterinary care for your pets, and access to an online discount platform.
About Mission Pet Health
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.
Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.
EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.
Reasonable Accommodations:
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.
