Title: Program Manager
Status: Exempt Status
Reports To: Director of Programs & Impact
Primary Function
Directs/manages the overall daily operation of the site including programs and service delivery, supervision and coaching of part-time staff, student recruitment and retention, facilities management, community relations, and volunteer/mentor management and stewardship. Manages programming planning/execution alongside the Director of Programs & Impact including staff training and scheduling for the site. Manages Membership Clerk and Youth Development Professionals.
Key Roles:
Programming
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Create a Club environment that facilitates learning in the pillar areas and five key elements for youth development, which assist in developing Outcome Measures and Indicators for Club programming.
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Oversee the day-to-day operations of the site, ensuring a safe, clean, and welcoming environment for staff, clients, and visitors.
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Implement and oversee programs and services offered at the site, ensuring alignment with organizational goals and objectives.
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Plan and implement member retention and recruitment activities.
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Maintain accurate records, databases, and documentation related to program participants, services provided, and outcomes achieved.
Relationship Development
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Building Relationships with building staff, administrators, and teachers
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Cultivate and maintain positive relationships with community partners, stakeholders, and funders to support programmatic goals and sustainability.
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Collaborate with external organizations and agencies to leverage resources and enhance service delivery.
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Foster meaningful engagement with families to support student learning and well-being. Provide resources, workshops, and opportunities for families to be involved in their children's education.
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Advocate for policies and practices that promote equity, diversity, and inclusion within the school and community. Represent the interests of students and families in decision-making processes.
Managing Staff
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Manage staff including training and coaching, performance management, schedules, etc.
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Recruit, hire, train, and supervise site staff, including program managers, administrative assistants, and support personnel.
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Provide ongoing support, guidance, and performance feedback to staff to ensure high-quality service delivery.
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Ensure all required aspects of Programming are planned and delivered
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Create and cultivate a positive working environment
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Other duties as assigned.
Skills/Knowledge Required:
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Associate or four-year degree from an accredited college or university preferred.
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A minimum of one year of work experience in a Boys & Girls Club or similar organization planning and supervising activities and learning opportunities for teenagers, or equivalent experience.
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A passion for making a difference in the lives of teenagers and demonstrated ability to relate and communicate with them to build a trusting mentoring relationship.
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Strong public speaking skills and ability to create and nurture strong relationships in the community to advocate for the BGCLC and its mission.
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Strong communication skills, both oral and written.
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Ability to train, supervise, and motivate staff.
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Ability to deal effectively with members and families, including discipline problems.
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Ability to travel within the Lake County region daily.
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Microsoft Suite knowledge necessary and basic computer expertise including knowledge in database system management and reporting
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Ability to work extended hours and weekends, when needed and approved.
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Attend BGCA training & Leadership University for ongoing education.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
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Ability to climb stairs
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Able to lift items
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Mobility to perform active programming needs.
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Ability to perform any other position duties throughout the site.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, not to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
