Job Overview
We are seeking a detail-oriented Administrative Assistant with an interest in artificial intelligence and technology to help improve our AI-powered customer service systems. Responsibilities include auditing AI phone calls, refining AI prompts, creating reports, tracking quality metrics, and assisting with a variety of operational and administrative projects. This is an excellent opportunity for someone with a growth mindset who enjoys solving problems, learning new technologies, and working on diverse projects.
Responsibilities
- Audit AI phone calls to evaluate customer interactions, identify issues, and ensure quality standards are met.
- Improve AI prompts and conversation flows to enhance customer experience and call accuracy.
- Test updates to AI assistants and verify changes before deployment.
- Document findings and provide recommendations for improving AI performance.
- Create and maintain audit reports related to AI performance, sales, customer service, and operational metrics.
- Track trends, identify recurring issues, and communicate opportunities for improvement.
- Support multiple projects simultaneously while meeting deadlines and maintaining attention to detail.
- Organize and manage spreadsheets, reports, and other administrative records.
- Collaborate with team members to implement process improvements across departments.
- Monitor AI performance metrics and help ensure consistent service quality.
- Perform general administrative tasks as needed to support daily business operations.
- Learn new AI tools, software, and workflows as the company adopts new technologies.
- Provide feedback on customer interactions to help improve both AI systems and business processes.
Requirements
- Requirements
- High school diploma or equivalent required; associate's or in progress degree is a plus.
Preferred Qualifications (Not Required)
- Experience using AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot.
- Previous administrative, operations, quality assurance, customer service, or data entry experience.
- Experience reviewing phone calls, chats, or customer interactions for quality assurance.
- Familiarity with CRM software or business management platforms.
- Experience writing prompts or testing AI assistants.
- Experience creating reports or analyzing data using Excel or Google Sheets.
- Basic understanding of process improvement or workflow documentation.
What We're Looking For
- A growth mindset and willingness to learn new skills.
- A genuine interest in AI and how technology can improve business operations.
- Someone who enjoys solving problems and finding more efficient ways to work.
- Strong accountability and follow-through.
- A positive attitude and willingness to take ownership of projects.
- Someone who thrives in a fast-paced environment where priorities may change.
- Strong written and verbal communication skills.
- Excellent attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvement.
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
- Comfortable using computers and learning new software and technology.
- Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace.
- Ability to create, organize, and maintain reports and documentation.
- Critical thinking and problem-solving skills.
- Self-motivated with the ability to work independently while also collaborating with a team.
- Interest in artificial intelligence, automation, and emerging technology.
- Ability to maintain confidentiality and handle sensitive information professionally.
Join us in this energetic role where your talents will directly contribute to innovative AI operations! We value dedicated professionals eager to grow their administrative expertise in a vibrant environment committed to excellence.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: In person
