Client Services Associate
Reports to
Client Services Associate will report to the Client Services Assistant Supervisor
Job Overview
A Client Services Associate must be able to multi-task, prioritize, stay organized, and clearly communicate with other team members. You will manage a group of clients, their campaigns, and provide support for products they utilize with the support of the Client Services Assistant Supervisor. You are the liaison between the client, data team, and vendors for campaigns. The goal is to provide outstanding customer service and exceptional support to our clients.
Responsibilities and Duties
- Collaborate with other Client Services Team Members to develop campaign schedules
- Maintain campaign schedules
- Manage campaign execution to ensure timely results
- Facilitate campaign approval and execution of campaign related responsibilities such as work order, creative design, branch roster requests, customer file requests, rates and terms approval requests, count approval requests, live run reviews, iConnect updates, etc.
- Communicate with clients, vendors, and internal team regarding campaign progress with support of Client Services Assistant Supervisor
- Schedule client meetings to kick off campaigns, plan for the next year, and review data reports with support from Client Services Team
- Generate, distribute, and follow-up on client invoices
- Collaborate with Client Services Team to troubleshoot and provide support for communication issues communicated by the client and/or branch teams
- Additional support responsibilities as assigned
Qualifications
- Proficient with computers, especially Microsoft Office
- Excellent Verbal and Written Communication
- Exceptional time management and prioritization
- Ability to keep track of multiple projects and deadlines
- Attention to detail
- Strong interpersonal skills
- Desire to be proactive
- Collaborative
- Positive attitude
- Willing to learn
- Must have a GED or high school diploma; Associate’s degree preferred.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
Application Question(s):
- Do you live within 30 miles of East Peoria, IL?
Work Location: Hybrid remote in East Peoria, IL 61611
