Service Writer
Lowell, AR
Monday–Friday | 1st Shift
Join Transport Refrigeration, Inc.
Transport Refrigeration, Inc. is a trusted leader in fleet maintenance and refrigeration solutions. As a proud Thermo King partner, we stay at the forefront of industry technology—delivering reliable, high-quality service to our customers every day.
We’re looking for a detail-oriented and customer-focused Service Writer to join our team in Lowell, AR. If you enjoy working in a fast-paced environment and being the go-to person for both customers and technicians, this could be a great fit.
What You’ll Do
As a Service Writer, you’ll be the connection between our customers and service team—keeping everything running smoothly from start to finish.
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Greet customers and gather service details
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Open and manage repair orders
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Schedule and coordinate service work
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Provide updates and communicate throughout the repair process
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Answer phones and assist customers with scheduling and questions
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Review completed work orders for accuracy (labor, parts, notes)
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Handle billing, invoices, and payments
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Balance cash drawer and process C.O.D. transactions
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Support payroll tracking and technician time sheets
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Assist the parts department as needed
What We’re Looking For
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Previous experience in customer service, administrative support, or service writing
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Automotive, diesel, or transportation industry experience preferred (not required)
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Strong communication and organizational skills
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Ability to multitask in a fast-paced environment
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Comfortable using Microsoft Office and learning new systems
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High attention to detail and accuracy
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Team player with a strong work ethic
Requirements:
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High school diploma or equivalent
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Valid driver’s license
What We Offer
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Medical, Dental, and Vision Insurance (multiple plan options)
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HSA with employer contributions
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Employer-paid Life and Long-Term Disability Insurance
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401(k) with company match (after 1 year)
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PTO accrual starting on Day 1
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Consistent Monday–Friday schedule
