MUST BE A DOG LOVER- THEY ARE OUR DAILY CUSTOMERS!!
Benefits:
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Bonus based on performance.
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Flexible schedule.
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Training & development.
Perks and Benefits:
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Direct career growth path to Management positions (Ass. Manager, Manager) and additional options.
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Competitive hourly base pay, plus tips; sales bonuses.
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Medical, dental, and vision insurance benefits.
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Merit-based pay increases.
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Paid Vacation.
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Complimentary service membership.
About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:
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Sales experience and confidence (membership sales are highly valued!).
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Customer service experience (retail, restaurant).
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Computer/ Technology proficiency.
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A passion for dogs and dog health & wellness!
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Reliable transportation.
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Willingness to work in a smoke-free environment.
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
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Drive membership sales through health and wellness education.
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Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales.
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Develop membership leads; Follow up with potential members.
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Answer phone calls, schedule customer appointments, manage customer profiles and records.
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Manage cash drawer – responsible for daily cash handling.
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Manage customer expectations; Resolve customer concerns; Retain memberships.
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Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable.
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Perform other tasks and duties as assigned by the Scenter Manager.
Skills and Abilities:
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Confidence in selling services and products.
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Ability to connect with customers (both canine and human!) and provide outstanding customer service.
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Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services.
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Effective communication with team members and dog parents (in person and on the phone).
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Independently solve problems using Scenthound values and culture as a guide.
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Attention to detail.
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Time-management; Scheduling appointments efficiently.
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Accountability; hold oneself and others to Scenthound standards.
***Opportunities at multiple locations in Palm Beach County and Broward County***
