ACU is on the hunt for a dynamic and driven Member Service Representative II (MSRII) to join our exceptional team. If you've got six months of Financial Services experience with opening new accounts, we want you on our team! So, if you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary…
Help credit union members with transactions in a friendly way - in person or by phone
Handle various transactions and providing expert guidance to our members
Become the go-to expert on teller transaction codes and check cashing
Manage accounts with the utmost attention to detail
Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards
Assist members with any issues related to unauthorized use of ATM/Visa debit cards
Balance daily transactions and cash totals with accuracy, efficiency, and timeliness
Showcase effective oral and written communication with all credit union employees
Attend monthly staff meetings and actively participating in assigned training sessions
Branch HoursMonday - Friday: 9:00 am - 5:30 pm
Saturday: 10:00 am - 2:00 pm
Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. An applicant with the minimum six months of financial institution experience (to include new accounts) can expect to start at $20.05 per hour. The target hiring range for this role is $20.05-$25.66.
One to two years of financial institution experience – bonus points if you’ve handled loans and new accounts!
Quick and accurate computer skills – numbers don't scare you
Friendly and great with people – you'll make members feel welcome
Problem-solving skills – you're like a detective with answers!
Good at writing and talking – communication is your superpower
Motivated and organized – you'll rock under pressure
Generous PTO (Paid Time Off)
11 Paid holidays
Paid Bereavement Leave
Paid Jury Duty leave
Training and advancement opportunities
401k with match up to 6%
Mortgage discounts
Paid volunteering at ACU sponsored events
Bonus opportunities
Company paid long term disability and life insurance
Full Medical, Vision and Dental benefits
Annual employee event for all staff and their families
Employee Assistant Program (EAP)
Free wire transfers
And more!
We'll help you grow with awesome training programs:
Teller Essentials – get those basics down!
Product Fitness – unleash your selling powers!
MSR Advance Program – master member service!
Lending Boot Camp – conquer loan applications!
BAI training courses – become a banking champ!
Ready to begin your next banking adventure? Apply now!
ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.
Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.
