Position Summary
Mint Med is seeking a highly organized, customer-focused Customer Relations Specialist to provide exceptional support to patients while assisting with daily operational tasks. This role is responsible for managing patient communications across multiple platforms, supporting subscription operations, maintaining accurate patient records in Elation Health, and ensuring a seamless patient experience from start to finish.
The ideal candidate is detail-oriented, thrives in a fast-paced environment, communicates professionally, and enjoys helping patients while balancing multiple responsibilities.
Primary Responsibilities
- Provide outstanding customer service via phone, email, text, chat, and Meta platforms.
- Answer incoming patient calls and assist with scheduling, billing, medication questions, and general inquiries.
- Review and manage patient messages within Elation Health.
- Process subscription requests, account updates, and patient documentation.
- Handle failed payment follow-up and payment collection.
- Process cancellation requests and retention opportunities.
- Monitor and respond to social media (Meta) inquiries.
- Review provider schedules and assist with appointment coordination as needed.
- Document all patient interactions accurately within Elation Health.
- Collaborate with providers and internal departments to resolve patient concerns.
- Escalate clinical questions appropriately.
- Maintain confidentiality and HIPAA compliance.
- Assist with additional operational projects as assigned.
Daily Responsibilities
- Complete assigned morning operational tasks.
- Monitor Elation inboxes and patient requests.
- Answer inbound phone calls and assist teammates during periods of high call volume.
- Respond promptly to emails and social media messages.
- Assist with patient follow-up and subscription management.
- Support the customer service team to ensure timely resolution of patient needs.
Qualifications
- Previous customer service experience required.
- Healthcare, telehealth, or medical office experience preferred.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Ability to multitask and prioritize effectively.
- Comfortable learning multiple software platforms.
- Proficient with Google Workspace.
- Experience with CRM or EHR systems is a plus.
Skills
- Excellent customer service
- Professional communication
- Problem-solving
- Attention to detail
- Time management
- Adaptability
- Team collaboration
- Ability to remain calm under pressure
What Success Looks Like
- Delivers timely, compassionate support to every patient.
- Maintains accurate documentation.
- Responds quickly across all communication channels.
- Helps the team meet daily service goals.
- Supports efficient clinic operations through teamwork and flexibility.
Pay: $21.00 - $24.00 per hour
Work Location: In person
