JOB SUMMARY: This position consists primarily of the responsibilities involved between Billing,
Production, Shipping, and Traffic to ensure that orders are effectively processed for delivery.
QUALIFICATIONS:-
Must have computer skills.
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Must have some math and writing skills.
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Must have good communication skills.
- Must be detail oriented and well organized.
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Must be able solve problems and work with internal and external customers over the phone.
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Must be able to work well with others.
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Must work well under pressure.
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Must be able to maintain a clean work environment.
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Comply with all company safety rules and policies.
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Must be committed to meeting or exceeding our customers’ needs through LP9000 continuous improvement practices.
PRIMARY DUTIES:-
Ensure that all information given to Branch 1701 Sales Coordinator is 100% accurate and up to date.
- Ensure that all loads are as close to 97-100% as is possible.
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Confirm all approved order acknowledgements for delivery.
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Maintain 5-Day Manifest Schedule on the board and in the computer – Long Hauls.
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Review manifest for revisions or corrections.
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Print Order Acknowledgements every hour or as often as needed.
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Distribute all Manifests and Work Orders to the Shipping Supervisor
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Distribute Customer Pickup Order Forms - Will Calls
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Assist Branch Coordinator as needed.
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Communicate with Branch 1701 via e-mail.
- Report all internal and external customer complaints by e-mail to the Branch Manager.
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Assist the Traffic Manager as needed.
Has the authority to perform the following:
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Initiate action to prevent the occurrence of any non-conformities related to product, process and/or the system.
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Identify and/or record any problems relating to the product, process and the quality system:
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Initiate, recommend or provide solutions through designated channels;
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Verify the implementation of solutions;
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Control further processing, delivery or installation of non-conforming product until the deficiency or unsatisfactory condition has been corrected.
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