Overview
Location: Riley Outpatient Center
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Role Overview
This role provides administrative and technical support to the Pediatric Physical Medicine & Rehabilitation (PM&R) provider team. The position serves as a central point of coordination for scheduling, communication, and operational support, ensuring efficient day-to-day workflow across providers, learners, and support teams.
Key Responsibilities
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Serve as the primary point of contact for all scheduling needs, including:
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Provider calendars and meetings
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Medical student and resident rotations
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Coordination with internal departments, teams, and patient-related inquiries
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Manage complex calendars across multiple systems
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Coordinate meetings, travel arrangements, and expense reimbursements
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Maintain and update tracking systems, templates, and coverage schedules
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Route inquiries to appropriate channels and ensure timely follow-up
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Provide general administrative and technical support to assigned leaders and team
Success Milestones
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3 months: Demonstrates understanding of calendars, scheduling workflows, and expense processes
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6 months: Independently manages coverage schedules and maintains tracking tools and templates
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12 months: Operates with autonomy and proactively manages scheduling, coordination, and administrative processes
Tools & Systems
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Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams)
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EMR systems (Cerner and/or Epic)
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Qgenda (preferred; training provided)
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Oracle and IUSM MedHub (introduced during onboarding)
Top Performer Profile
A successful candidate will:
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Effectively manage multiple systems and competing priorities
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Maintain high organization, accuracy, and attention to detail
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Demonstrate timeliness and follow-through on all tasks
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Proactively identify needs and take initiative
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Navigate scheduling across platforms (Outlook, Qgenda, EMR systems) with ease
Team Culture & Onboarding
The team fosters a supportive, respectful, and balanced work environment. Team members collaborate to support one another and recognize individual work styles and needs.
Onboarding includes hands-on training in key systems and processes, along with exposure to provider schedules, clinic workflows, and team coordination practices.
Qualifications
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High School Diploma or GED required
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0–3+ years of relevant experience (administrative experience preferred)
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Experience working in a complex or matrixed environment is a plus
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Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
