Overview
Join our dynamic healthcare support team as a Call Center Patient Service Representative! In this vital role, you will serve as the primary point of contact for patients, healthcare providers, and insurance companies, delivering exceptional customer service through efficient phone communication and data management. Your energetic approach and technical proficiency will help streamline patient interactions, ensure accurate record-keeping, and promote a positive experience for everyone you assist. This position offers an engaging environment where your communication skills and healthcare knowledge can truly make a difference.
Responsibilities
- Handle high-volume inbound and outbound calls with professionalism, courtesy, and enthusiasm to address patient inquiries, appointment scheduling, and follow-up needs
- Manage electronic health records (EHR) systems accurately by entering data swiftly and ensuring all information is up-to-date and compliant with privacy regulations
- Assist patients with health insurance questions, coverage details, and billing issues by providing clear explanations and solutions
- Utilize Microsoft Office tools to document interactions, generate reports, and maintain organized records of patient communications
- Support healthcare providers by coordinating appointment schedules, verifying patient information, and facilitating seamless communication between departments
- Apply strong phone etiquette to de-escalate concerns, resolve problems efficiently, and ensure patient satisfaction at every touchpoint
- Demonstrate technical proficiency in using healthcare software systems such as EMR/EHR platforms for efficient record management
Requirements
- Must speak Spanish
- Proven experience in call center environments or healthcare support roles with excellent phone call management skills
- Strong communication skills in English; bilingual abilities are a plus to serve diverse patient populations
- Familiarity with Microsoft Office applications including Word and Excel for documentation purposes
- Knowledge of medical terminology, health insurance processes, and electronic health records (EHR) management systems
- Ability to handle sensitive information with confidentiality while maintaining accuracy through data entry tasks
- Customer service-oriented mindset with problem-solving skills to address patient concerns effectively
- Previous medical office or healthcare support experience is preferred but not required; training will be provided for the right candidate
This role is ideal for motivated individuals eager to contribute to quality patient care through energetic communication and technical expertise. We are committed to fostering an inclusive environment where your skills can thrive while making a meaningful impact on healthcare experiences.
Pay: $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
