The Portfolio Retention Loan Officer originates residential mortgage loan transactions by re-engaging First Community Mortgage’s (FCM) portfolio of previous customers. This is an outbound, phone-based recapture role focused on identifying refinance and purchase opportunities, delivering an exceptional customer experience, and retaining FCM relationships.
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Proactively contact and reengage former FCM customers from the previouscustomer portfolio to identify refinance and purchase opportunities.
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Originate residential mortgage loan applications and guide customers through the origination process from initial contact to funding.
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Work an organized outbound contact cadence using FCM’s CRM, lead management, and businessintelligence tools to track and report customer engagement and results.
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Prospect FCM’s nonsalable loan list for refinance opportunities to help minimize potential losses.
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Meet the ongoing production and performance expectations established for the role.
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Maintain proficiency with loan origination software and supplemental technologies designed to enhance the customer experience.
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Keep informed of current industry standards, laws, regulations, and compliance requirements.
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Adhere to all internal FCM policies and procedures.
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Execute and meet the terms of FCM’s Loan Originator Employment Agreement and the LO Database Retention Program.
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Serve as an advocate for FCM’s core values of Service, Teamwork, Respect, Integrity, Drive, and Excellence.
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Other duties as assigned.
Candidates must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required for the role.
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High School Diploma or GED required.
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35 years of mortgage lending experience required, with a clear understanding of residential loan origination.
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Prior loan origination or mortgage sales experience strongly preferred.
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Familiarity with mortgage operations and the endtoend loan lifecycle preferred.
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Active NMLS registration required.
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Knowledge of mortgage compliance standards, regulations, industry terminology, documents, and related forms.
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Loan Estimate (LE) and Closing Disclosure (CD) experience required.
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Blue Sage experience preferred but not required.
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Strong outbound phone and consultative sales skills with a high sense of urgency and the ability to meet tight deadlines.
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Detailoriented, selfmotivated, solutionfocused, and customerservice driven, with a high level of ownership and accountability.
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Ability to analyze, prioritize, multitask, and adapt in a fastpaced, evolving environment with exceptional organizational and timemanagement skills.
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Excellent verbal and written communication skills; consistently professional.
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Proficiency with Microsoft Office Word, Excel, Outlook, and Copilot and the ability to use web research to locate guidelines, documents, and information.
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Base salary: $36,000 annually.
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Commission: 65 basis points (0.65%) on funded loan volume.
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FLSA classification: NonExempt.
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Prolonged periods working at a desk and using a computer and telephone.
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Frequent use of hands and fingers for keyboard and phone use; must be able to talk and hear clearly.
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Closevision requirements, including the ability to focus and distinguish color on a computer screen.
First Community Mortgage is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Employment with FCM is at-will, meaning either the employee or FCM may end the employment relationship at any time, with or without cause or notice, subject to applicable law.
This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments, and less significant responsibilities may be required of the incumbent.
