911 Dispatchers must respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for Police, Fire, EMS, and related services.
Required Skills & Traits:
- The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
- The ability to use logic and reasoning to reach conclusions and approaches to problems
- The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
- The ability to think quickly
- The ability to work under stressful situations
- The ability to actively listen and communicate effectively through clear speech and hearing
- The ability to follow instructions
- The ability to write clearly and spell correctly
- The ability to establish priorities and pass on information as needed
Candidates must possess a high school diploma or GED, possess a valid driver’s license and not have any felony convictions or any criminal history. This includes negative interactions with law enforcement.
Candidates for this position will undergo a background investigation that meets all local, state and federal requirements, drug screen, and physical examination, which may include both a vision and hearing test. There will also be a computer simulated aptitude test.
911 dispatcher employment includes the completion of a comprehensive training program during the first year of employment. This includes classroom training and extensive on-the-job training. All training and certifications will be paid for by Iosco County 911.
Responsibilities
- Answer and triage emergency calls promptly using established protocols, determining priority and appropriate response.
- Dispatch police, fire, or medical units via multi-line phone systems and radio, coordinating units and sharing critical information.
- Provide clear, concise directions and situational updates to responders; monitor incidents and re-prioritize as needed.
- Obtain essential information, perform basic data entry, and maintain accurate incident records for reporting and accountability.
- Maintain composure under stress, practice effective communication, and collaborate with cross-functional teams to ensure public safety.
Summary
A 911 Dispatcher serves as the first point of contact for emergency calls, coordinating rapid response and information flow to first responders. Reporting to the Communications or Public Safety Operations supervisor, the role requires strong dispatching, first aid, and communication skills to assess incidents, prioritize tasks, and relay accurate details. You will work with multi-line phone systems and maintain thorough documentation while ensuring patient and public safety through efficient EMS, fire, or law enforcement coordination.
Job Type: Full-time
Pay: $48,000.00 - $58,500.00 per year
Benefits:
- 457(b)
- Dental insurance
- Dependent health insurance coverage
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Application Question(s):
- You will have to work all hours, including nights, weekends, and holidays. Would you have any issues working that kind of schedule?
- Have you ever been in trouble with law enforcement or have a criminal history? (Juvenile records, expungements, etc WILL show up on background check)
Work Location: In person
