We are looking for an enthusiastic, dynamic, pizza-loving Product Owner to lead the Fulfillment & Tracking experience across Pizza Hut’s digital platforms, driving seamless order lifecycle and real-time tracking experiences for our customers.
You will own the customer journey after checkout - ensuring seamless order processing, accurate status updates, and real-time tracking across both Web and App experiences.
You will play a critical role in shaping how customers experience their order from placement through completion - driving transparency, reliability, and customer confidence
- As the voice of the customer, you will partner closely with engineering, UX, operations, and data teams to build scalable, reliable, and intuitive fulfillment experiences.
What You’ll Own
- End-to-end Fulfillment & Tracking product domain
Customer journey from order placement fulfillment real-time tracking- completion
- Integration with backend systems supporting order lifecycle and status updates
- Real-time visibility into order status, accuracy, and timing
- Continuous improvement of post-checkout experience, order success, and customer satisfaction
Strategy & Product Ownership
- Own and execute the Fulfillment & Tracking product roadmap, aligned with business and operational goals
- Translate product vision into clear requirements, features, and user stories
- Drive improvements in order lifecycle orchestration, tracking transparency, and customer experience
- Partner with Operations and Store teams to align digital experience with fulfillment workflows
Delivery & Execution
- Break down complex problems into epics, features, and sprint-ready user stories
- Manage and prioritize the product backlog to maximize business and customer value
- Lead Agile ceremonies: stand-ups, sprint planning, grooming, retrospectives
- Drive end-to-end delivery including testing, release coordination, and post-launch validation
- Identify and manage risks, dependencies, and cross-team coordination
Cross-Functional Collaboration
- Act as the bridge between business, engineering, UX, and analytics teams
- Partner with UX to design intuitive order tracking and status experiences
- Work with data teams to define and monitor key success metrics
- Collaborate with internal and external partners supporting order and fulfillment systems
Customer & Data Focus
- Deeply understand customer pain points in the fulfillment journey
- Use data and insights to drive prioritization and decision-making
- Monitor and improve key metrics such as:
- Order success rate
- Tracking engagement
- Order accuracy and timing
- Post-checkout conversion
Experience
- 4–6+ years of experience as a Product Owner, Product Manager, or Business Analyst
- Experience with e-commerce or customer-facing digital products (Web/App)
- Experience working on post-purchase flows, order lifecycle management, or tracking systems preferred
Technical & Product Skills
- Proven experience working in Agile environments, owning epics through delivery (epics, features, user stories, sprint execution)
- Hands-on experience with tools such as Jira, Confluence, and analytics platforms to manage delivery and measure outcomes
- Ability to partner deeply with engineering teams, challenge assumptions, and make informed technical trade-offs to drive scalable solutions
- Comfortable translating complex technical concepts into clear product requirements and business outcomes
Execution & Leadership
- Proven ability to own a product area end-to-end
- Strong prioritization and decision-making skills
- Excellent communication and stakeholder management skills
- Comfortable working in fast-paced, ambiguous environments
Nice to Have
- Experience with real-time tracking systems, order lifecycle management, or fulfillment workflows
- Exposure to event-driven systems and status-based orchestration
- Familiarity with analytics and experimentation tools
Salary range: $121,600- $142,000 + bonus eligibility + comprehensive benefits
