Service Manager — Premier Luxury Import Dealership
Central Virginia | Full Time | Confidential Search
The Opportunity
A high-performing luxury import dealership in Central Virginia is conducting a confidential search for an experienced Service Manager to take an already-strong fixed operation to its next level. The store has a top-tier brand, a prime location in a growing market, a tenured and capable team, and a consistent record of strong performance. What it needs now is a proven fixed ops leader who can raise the ceiling — someone who looks at a good department and knows exactly how to make it great.
You'll have the full backing of ownership and a General Manager who understands fixed operations and invests in them.
What You'll Own
- Full leadership of the service department — the drive, the shop, and the P&L
- Effective labor rate (ELR) strategy: pricing discipline, discount control, and grid integrity
- Hours per RO growth through inspection process, advisor coaching, and menu presentation
- CSI performance above brand benchmarks — growth without sacrificing the customer experience
- Technician recruiting, retention, and development in a competitive labor market
- Advisor performance management, training, and accountability
- Shop loading, capacity planning, and production efficiency
- Customer-pay gross growth and fixed absorption
- Budgeting, forecasting, expense control, and warranty compliance
What You're Stepping Into
- A top-tier luxury franchise with strong factory support and training
- A tenured, skilled team — this department needs leadership, not a rebuild
- A modern facility in a prime location
- Ownership that invests in fixed operations and promotes from within
Who We're Looking For
- 5+ years leading a high-volume dealership service operation as a Service Manager; luxury/import experience strongly preferred
- A documented track record of improving ELR, hours per RO, and service gross while maintaining or exceeding CSI
- A leader who can earn the respect of a tenured team and raise standards without breaking the culture
- Fluency with modern DMS and service-lane tools (CDK, Reynolds & Reynolds, Dealertrack, Xtime, or similar)
- A builder: technician pipelines, advisor development, and processes that outlast any one person
Compensation & Benefits
- [$200,000–$250,000+] total annual earning potential — competitive base plus performance incentives tied directly to fixed ops results
- Medical, dental, and vision coverage; 401(k); paid time off
- Relocation assistance available for the right candidate
Confidentiality
This search is being conducted in strict confidence — for our team and for you. All applications and conversations will be held confidential, and your current employer will not be contacted without your explicit permission.
We are an equal opportunity employer.
Pay: $200,000.00 - $250,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
