Skills and Experience
- 2-5 years experience in a clinical setting, primary care, internal medicine, or pediatrics (required)
- Experience with EHR: Athena or similar practice management software (preferred)
Hours (required)
Four 10-hour shifts or five 8-hour shifts, *WITH ability to work all 5 days of the workweek based on practice needs.
Ability to work at 7am opening or 6pm closing depending on shift.
Job Summary
The Front Office Coordinator role is multi-faceted to offer patients the highest quality of care and customer service while preparing patients, providers, and staff for a patient’s visit. The Coordinator specifically 1) builds and maintains a strong, communicative, patient-friendly experience, 2) interacts with new and established patients about the practice's services offered and what it means to be a patient, 3) and participates as a flexible team member in both the front and back office. The role primarily includes front office patient interactions and, as needed, phones-care coordination and scheduling in particular with New Patients.
Summary of Responsibilities (but not limited to the following) -
Daily:
Participates on the clinical team, including the following but not limited to:
o Answers/receives calls for incoming patient needs, and uses triage decisions as needed to ensure
the person is directed to clinical staff, and schedules all visit reasons,
o Enters patient information; includes verifying and/or updating insurance plan information,
o Collects copays and balances for patient care, or payments for supplements and other items,
o Keeps the reschedule worklist up to date (at least 30 days in advance),
o Ensure appointment types are accurate and RTOs/ticklers are addressed for Past Due, with
Patient Cases as appropriate to provider buckets (daily)
o Addresses Patient Cases (within 48-72hours),
o Annual Wellness Visits: calls and schedules visits to support Clinical Quality Measures workflows or Ticklers.
Administrative Support:
Assists in: visit rescheduling from the patient portal/athenaCommunicator, prescription pick-up service, pharmaceutical and nutraceutical representatives for office visits/lunches scheduling and getting physician signatures, medical records requests for new patients, coordinating patient requests for school/work notes, resetting patient portal passwords, and scanning-reviewing urgent documents into the electronic medical record.
Participates in quality improvement projects related to the patient experience and generates ideas for piloting to address challenges and improve patient experience and clinic efficiencies.
Supports individuals in establishing care as new patients by answering questions and consults with individuals and families in getting to know the practice and people.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
