Host The Boathouse at Short Pump (Richmond, VA)
Part of the HOUSEpitality Family
The First Impression Matters
At The Boathouse at Short Pump, hospitality begins the moment a guest walks through the door. Our hosts set the tone for the entire dining experience by welcoming guests warmly, managing the flow of the restaurant, and creating an organized, inviting atmosphere.
If you are friendly, organized, and enjoy interacting with people, this is a great opportunity to join a professional hospitality team.
Pay: $13 per hour during training (approximately 1 week)
Post-training pay: up to $15.00 per hour plus tip-out (0.5% of all Front of House sales)
Lead Host pay: up to $18.00 per hour plus tip-out (with required certifications and ability to run a shift independently using OpenTable)
About Us
The Boathouse at Short Pump is part of the HOUSEpitality Family — the restaurant group behind The Boathouse, Casa del Barco, Island Shrimp Co., and Can Can Brasserie.
At The Boathouse, our guests come to us to Celebrate Life One Bite at a Time with great views, unique character, and delicious food. We’re looking for enthusiastic, guest-focused individuals who want to deliver exceptional hospitality while having fun and making money.
We offer flexible in-store training, PTO accrual starting on day one, and clear opportunities for growth.
Position Summary
As a Host at The Boathouse at Short Pump, you are the first point of contact for our guests. You set the tone for their dining experience by greeting, seating, and assisting with professionalism and warmth. A successful Host communicates effectively, manages reservations and guest flow, and ensures every guest feels welcome.
Responsibilities
- Warmly greet and thank guests upon arrival and departure
- Manage reservations and waitlists (including providing accurate wait times)
- Provide menus, answer questions, and ensure a smooth handoff to servers
- Inform guests of current promotions or special offerings
- Answer phone calls, take reservations, and assist with inquiries
- Monitor the flow of guests into dining and bar areas
- Assist guests with special requests or accommodations
- Support other team members as needed to keep service running smoothly
- Maintain knowledge of the menu and restaurant offerings
- Complete assigned side work and responsibilities
- Deliver an outstanding guest experience every time
Benefits
- Value-Based Leadership – We run on four core values: Integrity, Knowledge, Empowerment, Innovation
- Meal Benefits – Meals are 50% off anytime, at all locations and concepts
- Flexible Scheduling – We work to balance your needs with those of the restaurant
- Paid Weekly – With direct deposit
- PTO – Start accruing day one; available for use after one year of employment
- Medical, Dental, and Vision Insurance – Eligible after averaging 30+ hours/week for one year; coverage begins the first of the month following eligibility
- Short-Term Disability & Life Insurance – Provided at no cost for eligible full-time crew after one year of averaging 30+ hours/week
- Tuition Reimbursement – Supporting your ongoing personal and professional development
- We Grow Our Own – We proudly promote from within
Growth Path
- Host – Training rate of $12.50/hr (approx. 1 week), then $13–$15/hr plus tip-out (0.5% of all FOH sales)
- Lead Host – Up to $18/hr plus tip-out once you can independently run a shift using OpenTable and complete certifications:
- Lead Host Training
- Train the Trainer Certification
Knowledge & Skills
- Excellent communication and guest-service skills
- Ability to multitask while staying professional under pressure
- Familiarity with point-of-sale systems (Toast preferred)
- Positive attitude and strong teamwork skills
- Eagerness to learn and take direction
Qualifications
- Must be at least 16 years old
- Must be able to lift up to 50 lbs. and go up and down stairs
- Ability to stand for extended periods of time
- Must be willing to work weekends and holidays
- Flexibility to work a variety of shifts
- Strong listening and communication skills
Pay: $13.00 - $20.00 per hour
Expected hours: No less than 30 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
