✅ JOB TITLE
We are seeking a polished and highly dependable Concierge & Patient Experience Lead for a luxury medical spa in Los Angeles. This role is ideal for someone with a refined presence, excellent judgment, and experience supporting high-end clientele in a med spa, dermatology, or concierge-level setting.
You will host patients, manage scheduling with precision, support providers, and ensure a seamless front-of-house experience with calm confidence and professionalism.
✅ RESPONSIBILITIES
- Welcome and host clients with a luxury concierge standard
- Manage appointments and patient flow with zero errors
- Convert inquiries into booked treatments
- Maintain long-term patient relationships and follow-up
- Protect privacy, discretion, and brand reputation
✅ IDEAL CANDIDATE
- Experience in med spa / derm / concierge hospitality
- Warm, composed, emotionally intelligent
- Detail-driven and self-managing (no micromanagement needed)
- Reliable, polished, and trustworthy
- Calm presence, excellent communication
✅ EXPERIENCE
Must have a minimum of 1-3 years of direct experience in medical aesthetics (med spa, dermatology, or plastic surgery).
This is required and a deal breaker if missing
Job Type: Part-time
Pay: Up to $25.00 per hour
Expected hours: 15.0 – 20.0 per week
Application Question(s):
- How do you keep yourself organized and error-free while managing multiple clients at once?
- What makes you a strong cultural fit for a luxury, high-standard environment?
- If a provider runs behind schedule, how do you communicate updates to the client without lowering trust?
Experience:
- Medical Aesthetics: 1 year (Required)
Work Location: In person
