Company: HomeView
Location: West Des Moines, IA (and surrounding areas)
Job Type: Part-Time to Full-Time
Pay: Base hourly + bonus opportunities
Work Setup: Work from home initially, with transition to in-office
With more than 25 years in business, HomeView is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.
HomeView of West Des Moines is looking for a Call Center Representative to join our winning team. Join a group of professionals, earn competitive income, and make a positive impact by helping homeowners improve their homes.
Strong customer service skills are a must. You will contact homeowners by phone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertisements.
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Deliver scripted pitches to homeowners
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Adjust messaging based on customer needs
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Handle questions and overcome objections
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Collect and verify homeowner information (name, address, phone, etc.)
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Schedule and confirm appointments
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Input and manage appointment details in the system
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Maintain accurate records of conversations and leads
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Coordinate appointments for sales representatives
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Conduct quality control calls
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Answer inbound calls from marketing campaigns
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Follow up with homeowners after initial contact
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Update lead reports and tracking systems
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Strong communication and customer service skills
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Experience in telemarketing, sales, marketing, or call center roles preferred
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Understanding of sales and marketing principles
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Basic computer skills and ability to navigate CRM systems
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Product knowledge will be provided through training
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Flexible schedule (part-time to full-time opportunity)
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Base hourly pay plus bonus incentives
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Work-from-home flexibility (transitioning to office later)
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Growth opportunities within a fast-growing company
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Supportive and team-oriented environment
If you’re motivated, energetic, and enjoy speaking with people, we’d love to hear from you—apply today!
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