Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.
Essential Duties and Responsibilities
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Assist in recruiting, hiring, training and developing staff.
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Assist in member service oversight making sure all staff are providing great customer experience at all times.
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Very involved in all front desk related tasks
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Great/meet potential members and provide gym tour
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Assist to facilitate member service issues and questions.
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Assist with staff management and provide backup support to Club Manager as needed.
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Assist overseeing cleanliness and appearance of gym
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Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
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Assist in ordering supplies, keeping inventory and tracking reports as needed.
Essential Behavior Requirements
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Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
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Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
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Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
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Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Minimum Qualifications
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High school diploma
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Strong customer service skills
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Strong communication, organizational and leadership skills
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Basic computer proficiency
Physical Demands
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Standing and walking at least 75% of the shift
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Talking in person or on the phone at least 75% of the shift
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Must be able to lift up to 50 lbs less than 30% of the time
