Position Summary
The Support Services Technician-I has the primary responsibility of fielding departmental incoming telephone calls and generating non-emergency incident reports
Required Duties
The following are required duties of this position:
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Inputs data from law enforcement forms into Records Management System (RMS)
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Queries computerized databases
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Performs various operational duties such as managing devices and print queues; monitoring system messages, etc.
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Troubleshoots system malfunctions.
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Generates, prints and distributes various reports both internally and externally by request.
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Other duties as assigned.
Education and Training Required
The following are the educational and/or training requirements for this position:
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Must be able to read and comprehend English language directives, training materials, and other documentation.
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High school diploma or equivalent required.
Experience Required
The following experience is required for this position:
Knowledge, Skills and Abilities
The following non-physical knowledge, skills and abilities are required for this position:
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Knowledge of input and retrieval into computers.
Physical Abilities
The following physical ability(s) is/are required for this position:
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Must be physically able to operate a variety of office equipment.
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Must maintain the ability to work any hours, any shift and any days off during your career.
Position-Specific Responsibilities
The following responsibilities are required for this position:
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Executes other responsibilities as assigned by the Sheriff, Chief Deputy, or supervisor.
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Position is also responsible for managing data as the record copy holder of the records
management staff.
Tools, Machinery and Equipment
Ability to operate or use the following machinery and/or equipment is required for this position:
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Computer equipment
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Multi-line telephone
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Fax machine
Photocopier
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The Knox County Sheriff’s Office is an equal opportunity employer.
Type : INTERNAL & EXTERNAL
Location : SHERIFF
Posting Start : 05/12/2026
Posting End : 12/31/2026
MINIMUM HOURLY RATE: $16.49
