ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Prepare service and production part orders based on customer requests.
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Receive customer calls and record issues into the database and initiate corrective action plans.
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Input sales information into various systems.
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Having the ability to work in a fast paced, stressful environment.
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Having the ability to deal with upset and demanding customers or field crews.
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Work directly with Engineering to determine errors and resolve field issues.
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Receive calls from building installers regarding job site part components or building drawings.
- Work directly with Regional Sales Managers and customers to get customer service issues properly defined and resolved.
- Respond to customer information requests collaborating with other departments for appropriate responses.
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Answer incoming phone calls and routing the caller to the appropriate person or department.
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Other duties as assigned.
QUALIFICATIONS:
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Functional knowledge of building plans a plus.
- Must be computer proficient and able to multi-task.
- Should be organized and able to communicate professionally.
EDUCATION AND EXPERIENCE:
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HS diploma or GED required; associates degree preferred
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2+ year of customer service in related industry
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Experience in construction industry
