Admissions Operations
- Manage and oversee all aspects of the admissions process from inquiry to intake, ensuring compliance
with facility standards, Joint Commission, and Texas HHSC regulations.
- Ensure accurate documentation and timely completion of all admission forms, consents, and patient intake
details.
- Supervise admissions team members to ensure professional, compassionate, and efficient handling of all
patient and family interactions.
- Maintain strong communication and coordination with clinical, nursing, UR, and operations departments to
facilitate smooth admissions and bed management.
Training & Staff Development
- Train new employees in the admissions department, ensuring they fully understand facility protocols,
workflow, and compliance standards.
- Cross-train Recovery Advocates (RAs) to effectively perform admissions-related tasks in the event of
staffing shortages or emergencies.
- Monitor staff performance and provide ongoing coaching, feedback, and retraining as necessary to
maintain consistency and quality.
- Ensure departmental compliance with all regulatory requirements, including documentation standards,
HIPAA, and Joint Commission guidelines.
Financial & Billing Coordination
- Prepare Credit Card (CC) dispute cases and hand them over to the Finance Department for review and
resolution.
- Ensure all CC payments for patient payment plans are processed, tracked, and verified on a weekly basis.
- Verify that each patient file includes at least two forms of payment methods (e.g., primary and backup card
or ACH authorization).
- Ensure all financial consents are signed before or at the time of admission to maintain compliance and
billing accuracy.
- Collaborate closely with the Billing Department to ensure accurate patient financial entries, insurance
verifications, and proper documentation of deposits and refunds.
- Monitor and manage admission-related expenses to ensure accuracy, transparency, and accountability.
Transportation & Expense Control
- Control transportation expenses by comparing rates among different providers to ensure cost-effective and
reliable options.
- Oversee End-of-Day (EOD) transportation and admission expense reports, ensuring accuracy and timely
submission.
- Maintain accountability for transportation vendor payments and ensure all invoices are properly reconciled
and reported.
KPI & Incentive Plan Fulfillment
- Consistently fulfill and track all items outlined in the incentive plan and KPI structure on a weekly basis.
- Monitor metrics such as inquiry response times, conversion rates, admissions volume, and patient
satisfaction.
- Identify performance gaps and implement strategies to improve departmental outcomes and meet
incentive goals.
Collaboration & Reporting
- Collaborate with Clinical, Nursing, Operations, and Finance teams to maintain smooth operational flow
across departments.
- Submit daily and weekly reports summarizing admissions trends, census data, transportation summaries,
and financial metrics.
- Proactively identify barriers to admissions and collaborate with management to resolve issues efficiently.
Customer Service & Professionalism
- Ensure that all admissions staff maintain professionalism, empathy, and compassion throughout every
patient and family interaction.
- Address patient and family concerns promptly, ensuring each case is handled with respect and
confidentiality.
- Uphold the mission and values of Kemah Palms Recovery — saving lives, helping families, and promoting
long-term recovery.
Pay: From $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of substance abuse recovery experience do you have?
Experience:
- Microsoft Excel: 4 years (Required)
Location:
- Kemah, TX 77565 (Preferred)
Work Location: In person
