Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.
Duties and responsibilities
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Scheduling and confirming appointments
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Welcoming patients and updating their information in the dental software(s)
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Registering new patients according to established office protocols
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Verifying insurance and accurately building patient insurance plans in the dental
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software(s)
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Assisting patients to complete all necessary forms and documentation
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Answering and managing incoming calls
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Responding and complying with requests for information
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Preparing documentation for upcoming appointments
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Checking daily appointment schedules and filling gaps to ensure positive production
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Monitoring and replying to e-mails and voicemails
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Maintaining a professional reception area
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Safeguarding patient privacy and confidentiality
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Maintaining OSHA and HIPPA Compliance
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Perform all other duties as assigned
High School degree or equivalent required
Exceptional written and verbal communication skills required
Working conditions:
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of
doctors and patients.
Physical requirements:
Schedulers will be required to:
Sit for long periods
Look at a computer screen for extended periods
Stand for long periods.
Lifting up to 50 pounds
Reports to: Area Director of Operations / Operations Manager
Direct reports: None
