Academic Student Support Program Director (Director of Student Success)
POSITION DETAILS
"At Baruch College we believe that student success is everyone’s responsibility”
Baruch College is a selective, urban, public college within CUNY, enrolling a very diverse undergraduate and graduate student body, the majority of whom are Pell-eligible. Baruch is nationally recognized for student outcomes, socioeconomic mobility (#1 nationally), and value (#1 nationally), while also facing the complexities common to large public institutions: scale, affordability pressures, and the need to coordinate student support across multiple organizational units.
Recent institutional analyses as part of Baruch College’s “Next Level Student Success” project have highlighted the need for stronger integration, clearer pathways, and scalable student success practices across the student experience. The Director of Student Success will play a key role in supporting this work in alignment with the College’s Strategic Plan.
Position Summary
Reporting to the Associate Provost for Learning and Student Success, the Director of Student Success leads efforts to create a coordinated, welcoming, and effective student experience across the institution. Working in close partnership with faculty, advisors, and student-facing teams, the Director ensures that students encounter clear pathways, consistent guidance, and responsive support from entry through graduation.
This role focuses on connecting people, processes, and systems so that students can easily navigate the College and receive timely, thoughtful, and effective support. This includes strengthening the coordination and effectiveness of the Baruch One Stop Shop (BOSS) as a central hub for student support services and well-integrated referrals. The Director also provides leadership to the effective use of student success technologies and case management systems to improve communication between offices and track student needs.
At the same time, the Director strengthens communication, aligns practices, and implements shared approaches to student success to advance a collaborative and positive working environment for faculty and staff. Through the thoughtful use of data, the Director propels teams to assess effectiveness, identify opportunities for improvement, and ensure that services are responsive to student needs.
Through coordination, care, and continuous improvement, the Director helps make Baruch a place where students feel supported and where faculty and staff can do their best work together.
Key Responsibilities
Collaborate with academic and administrative leadership to advance cross-functional student success initiatives and remove barriers to student progress.
Oversee the integration of the one-stop student support model into campus operations, ensuring alignment across departments and seamless referrals.
Direct efforts to expand and optimize the use of student success technologies, including Navigate 360 and emerging AI-supported tools, to improve coordination, case management, and student engagement.
Partner with Academic Advisement, the Starr Career Development Center, and the Office of Experiential and Community Engaged Learning to strengthen connections between academic pathways and career preparation.
Develop and deploy asynchronous student success courses and learning experiences that support students at key stages of their academic and career development.
Partner with Enrollment Management and Student Affairs to develop, refine, and coordinate student communications to ensure clear, consistent, and actionable messaging across the student lifecycle.
Establish and track real-time metrics and key performance indicators (KPIs) to assess the effectiveness of student success initiatives and inform decision-making.
Participate in grant development and writing, including identifying funding opportunities, contributing to proposals, aligning funded initiatives with institutional priorities, and managing funded projects.
Supervise and support staff and project teams, fostering a collaborative, respectful, joyful, and student-centered work environment.
QUALIFICATIONS
Minimum Qualifications
- Bachelor's degree and eight years' related experience required.
Preferred qualifications
Master’s degree, PhD or EdD in higher education administration or related field.
5 years or more of experience managing student success initiatives within higher education.
Demonstrated success managing complex cross-divisional initiatives with measurable positive impacts on student outcomes.
Strong communication and project management skills, with the ability to translate strategy into effective implementation.
Demonstrable experience strengthening institutional culture with a focus on collaboration, excellence, impact, inclusion, and innovation.
Experience working with student information systems and EAB Navigate 360.
Willingness to ethically and thoughtfully incorporate generative AI into workflows.
Experience facilitating professional development opportunities for diverse groups of faculty, administration, and staff.
Experience managing institutional budgets and/or grant funded initiatives.
Evidence of data informed decision making and the use of data to document effectiveness of interventions.
Experience supporting faculty, students, and staff through complex organizational change.
Ability to articulate an ambitious vision for student success that aligns with Baruch College’s institutional mission, strategic plan, and values.
CUNY TITLE OVERVIEW
Directs a comprehensive student support program.
Develops, recommends, and implements program goals and objectives to meet students' specialized needs and develops a range of responsive programs
Oversees the integration of diverse services with internal and external partners to meet a broad range of student needs
Collaborates with academic and student support departments to ensure students are utilizing available services and programming; collaborates with counselors, mentors, and others assisting students
Collects data for, analyzes, and reports on activities and outcomes, recommending program improvements; writes proposals and reports to internal and external stakeholders
Directs all service operations, facilities, and staff
Performs related duties as assigned.
CUNY TITLE
Higher Education Officer
FLSA
Exempt
COMPENSATION AND BENEFITS
$109,898- $131,440; Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
Candidates must attach a resume and a detailed cover letter explaining how your experience aligns with each of the duties of the position and the required and preferred qualifications and why you are interested in Baruch College at this point in your career.
CLOSING DATE
August 6, 2026
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 32484
Location: Baruch College
Job Type: Full-Time
