Overview:
Join Xerox as a Service Delivery Associate, where you will play an important role in delivering exceptional on-site customer support through mailroom services, print and document operations, and administrative support. In this customer-facing position, you will help ensure efficient daily operations while maintaining high service quality and meeting customer expectations. If you enjoy working in a collaborative, fast-paced environment and take pride in delivering outstanding service, we encourage you to apply.
Why Join This Team:
- Work in a customer-focused environment where your contributions have a direct impact on daily business operations.
- Build valuable experience across print, document management, and workplace services.
- Collaborate with a supportive team committed to operational excellence and customer satisfaction.
- Receive hands-on training on Xerox systems and equipment.
- Grow your skills through ongoing learning and career development opportunities.
What You Will Do:
- Operate office and production equipment, including printers, scanners, inserters, and related devices to support daily operations.
- Process incoming and outgoing mail, including sorting, scanning, distribution, package handling, and tracking.
- Prepare, print, and finish documents, including stapling, binding, and laminating materials.
- Maintain accurate production records, billing documentation, meter reads, and job logs while supporting established service level expectations.
- Monitor supply inventory, replenish materials as needed, and provide exceptional customer service while supporting administrative and reporting activities using Microsoft Office applications.
What You Need to Succeed:
- High School Diploma or equivalent required.
- Minimum of one year of customer service or operations support experience preferred.
- Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
- Strong communication, organization, problem-solving, and customer service skills with the ability to manage multiple priorities.
- Ability to perform light physical duties, including lifting up to 50 pounds and standing for extended periods.
How We Set You Up for Success:
- Comprehensive training on Xerox systems, equipment, and operational processes.
- Structured onboarding to support a successful transition into the role.
- Ongoing learning and professional development opportunities.
- Collaborative team environment focused on continuous improvement and service excellence.
- Access to the tools and resources needed to perform your role effectively.
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