Installation Manager
Wallaby Windows of Nashville
Location: Middle Tennessee (Nashville + surrounding areas)
Reports to: Owner / Managing Partner
Salary: Ranges between $60,000 to $85,000 commensurate with experience (and with performance-based bonus opportunities)
Wallaby Windows of Nashville is a locally owned residential window and entry door replacement company serving homeowners throughout Middle Tennessee. We are focused on delivering a better, more professional customer experience through premium products, quality craftsmanship, clear communication, and dependable follow-through.
We are growing and looking for a hands-on Installation Manager to help oversee our window and door projects from final measure through completed installation.
This is not a desk-only management role. This is a field-based leadership role for someone who understands residential construction, takes pride in getting the details right, and can help ensure every project is properly measured, ordered, prepared, installed, documented, and completed to our standards.
About the Role
The Installation Manager will own the operational execution of our window and door projects after the sale. This includes final measurements, jobsite assessments, order/spec review, install readiness, crew coordination, jobsite oversight, customer communication, service follow-up, and quality control.
The right person will be comfortable spending significant time in the field, working directly with homeowners, installers, suppliers, and internal team members. You do not need to be the installer, but you do need to understand installation, anticipate problems, communicate clearly, and make sure jobs are ready before crews arrive.
Key Responsibilities
Final Measures & Job Preparation
- Perform and/or verify final measurements for residential window and entry door projects
- Confirm project scope, installation method, product details, colors, glass, grids, trim, hardware, handing, jamb depth, sill conditions, and other job-specific requirements
- Identify potential issues before ordering or installation, including rot, access concerns, code requirements, tempered glass needs, egress considerations, unusual openings, trim conditions, or other site-specific details
- Ensure each job has accurate notes, photos, measurements, and installation expectations documented before ordering and scheduling
Ordering & Install Readiness
- Review project details before orders are submitted
- Review order acknowledgments and help catch errors before products arrive
- Coordinate with suppliers, vendors, and internal team members to ensure materials, accessories, trim, coil, hardware, and install supplies are ready
- Inspect products and job materials before installation when needed
- Help prevent delays, return trips, rework, and avoidable installation issues
Crew & Jobsite Oversight
- Coordinate installation crews and help ensure they have the information and materials needed to complete each job successfully
- Be present on jobsites as needed to review scope, set expectations, answer questions, document progress, and ensure quality standards are met
- Use CompanyCam or similar tools to document jobsite conditions, installation progress, completed work, and service issues
- Help maintain a clean, organized, professional jobsite experience for homeowners
- Address crew questions, field challenges, and installation concerns in real time
Customer Communication
- Communicate professionally with homeowners before, during, and after installation
- Set clear expectations around scheduling, scope, installation process, jobsite conditions, and next steps
- Help resolve customer concerns quickly and professionally
- Support a high-quality customer experience that leads to 5-star reviews and repeat/referral business
Service, Warranty & Quality Control
- Inspect completed work and identify any punch list or service needs
- Coordinate service appointments and warranty-related follow-up
- Troubleshoot installation issues, product issues, and customer concerns
- Help reduce callbacks through better planning, communication, and quality control
- Maintain accountability for job completion, customer satisfaction, and operational follow-through
What We’re Looking For
The ideal candidate has hands-on experience in residential window and/or door installation, project management, service management, construction supervision, or installation operations.
You may be a strong fit if you are:
- Experienced with residential window and/or door projects
- Comfortable performing or verifying final measurements
- Able to communicate professionally with homeowners and installation crews
- Detail-oriented and committed to getting jobs ready before install day
- Comfortable working in the field and being physically present on jobsites
- Organized enough to manage multiple projects at different stages
- Able to solve problems without needing constant direction
- Professional in appearance, communication, and conduct
- Comfortable using technology, photos, notes, CRM systems, and mobile apps
- Accountable, trustworthy, and willing to represent the company well in customers’ homes
Required Qualifications
- Experience in residential construction, remodeling, window/door installation, installation management, or project management
- Strong understanding of jobsite conditions, construction sequencing, installation challenges, and customer communication
- Ability to take accurate measurements, scopes of work, product specifications, and project notes
- Valid driver’s license and acceptable driving record
- Ability to pass a background check
- Comfortable using a smartphone, tablet, email, photos, and basic software tools
- Ability to lift, carry, inspect, access jobsite areas, and perform field-based responsibilities as needed
Preferred Qualifications
- 2+ years experience with residential replacement windows and/or entry doors
- Experience measuring windows and entry doors
- Experience with brands such as ProVia, Pella, Andersen, MI, Wincore, Alside, or similar manufacturers
- Experience managing subcontractor installation crews
- Experience with CompanyCam, ServiceMinder, Salesforce, or similar CRM/project management tools
- Experience handling customer service issues, callbacks, warranty claims, or punch list items
- Familiarity with basic residential code considerations, tempered glass requirements, egress, and installation best practices
Compensation
This role offers a competitive base salary plus performance-based incentives.
Expected base salary range:
$65,000 – $85,000 per year, depending on experience and fit.
Additional compensation opportunities may include:
- Quarterly performance bonuses tied to callback rate, project completion timelines, install readiness, and quality control
- Bonus opportunities for qualified 5-star customer reviews
- Commission opportunities for approved upsells, added scope, or customer referrals
- Recruiting/network bonuses for helping identify qualified installers, crews, or field team members
A company vehicle and company credit card will be provided for approved business use, subject to company policies.
Paid Time Off
This role is eligible for paid time off, subject to company policy.
Schedule
This is a full-time role. Our normal business hours are Monday through Friday. Occasional early mornings, later afternoons, or rare weekend needs may occur based on project requirements, but we do not actively schedule regular weekend installations.
Why Join Us
This is an opportunity to join a growing company at an important stage. We are not looking for someone to simply “coordinate jobs.” We are looking for someone who wants to take ownership, raise standards, solve problems, support crews, communicate well with homeowners, and help us build a best-in-class installation experience.
For the right person, this role has room to grow into broader operations leadership as the company continues to scale.
How to Apply
Please submit your resume and a brief note outlining your experience with residential construction, window and door installation, project management, or installation operations.
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
Application Question(s):
- This role requires frequent jobsite visits, interacting with installers, and resolving issues in the field. Are you comfortable spending a significant portion of your time on jobsites? Yes/No
- Have you ever managed installers, subcontractors, or field crews? Yes/No
- Do you currently live within 20 miles of Nashville TN? Yes/No
- How many years of experience do you have with window & door installation projects?
- How soon can you start?
- Are you willing to undergo a background check in accordance with state regulations as a condition of employment?
Work Location: Hybrid remote in Franklin, TN 37067
