The Shelter Assistant supports GraceWorks Ministries’ goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the GraceWorks Ministries’ team, the performance includes demonstrating the following accountabilities: uphold mission and culture, exhibit teamwork, have strong job knowledge, and demonstrate leadership skills.
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Deliver outstanding customer service while exhibiting compassion and respect towards all individuals within the community
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Review initial rent assistance requests, gather supporting documentation, communicate with neighbors and landlords, approve and submit payment requests
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Document and update neighbors accounts based on interactions and services provided
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Handle Neighbors inquiries and complaints in a timely manner
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Act as backup for Front Desk staff when needed
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Provides support to the Neighbor Services team
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Schedule Food appointments and Process requests for Utility Assistant
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Provide neighbors with information and other resources for additional support
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Understand and follows the Shelter program guidelines
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Participates in GraceWorks’ fundraising events and outreach events.
- Answer phone calls and respond to email inquiries in a timely manner
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Maintain confidentiality of Neighbor’s information
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Work collaboratively with community partners and Services Providers
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Able to react to change productively and handle all other duties/essential tasks as assigned.
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All other duties as assigned.
