About ILA
Influential Leader Agency is an elite thought leadership and personal branding agency connecting high-profile leaders with premium opportunities. We work with executives, entrepreneurs, and emerging public figures who aren't just chasing the spotlight — they have a mission that deserves it. Our job is to make sure the world hears them. Our clients expect a concierge-level experience and we deliver it every time.
About the Role
We're looking for a detail-oriented, client-focused coordinator to be the connective tissue between our clients and our internal team. This is a part-time role built for someone who is reliable, responsive, and creative. You are the person who makes sure nothing slips and you're not afraid to nudge until it doesn't. You don't wait for clients to ask questions. You anticipate them.
This role reports to the Director of Operations.
Role Details
- Location: Remote
- Hours: 10-20 hours per week; core availability required during business hours
- Start Date: Immediate
What You'll Do
Client Communication
- Serve as a primary point of contact in client Slack channels
- Route information between clients and the internal team
- Respond to client inquiries with thoughtfulness and urgency
- Anticipate client questions and concerns before they surface; proactive communication is the standard here
- Log all tasks and updates in ClickUp
Scheduling & Coordination
- Schedule client calls and touchpoints
- Submit forms on behalf of clients
- Coordinate with vendors and external partners
- Manage deadlines and task ownership inside ClickUp
- Keep nothing falling through the cracks
Task Execution
- Work primarily out of ClickUp; this is your home base
- Complete tasks assigned by the Director of Operations or CEO
- Update task statuses, owners, and deadlines in real time
- Surface blockers before they become dropped balls
- Escalate to the Director of Operations when something is stalled so nothing waits longer than it should
Client Onboarding
- Own the onboarding checklist from signed contract to first deliverable
- Confirm all onboarding steps and assets have been completed on time
- Ensure the client is scheduled for all required calls and touchpoints
- Verify nothing has been skipped before the client is considered fully onboarded
Task Execution
- Work primarily out of ClickUp; this is your home base
- Complete tasks assigned by the Director of Operations or CEO
- Update task statuses, owners, and deadlines in real time
- Surface blockers before they become dropped balls
Content & Creative Support
- Draft client-facing materials including bios and proposals
- Build and update slide decks as needed
- Create promotional graphics and social assets in Canva
- Support the team with light content production as assigned
Executive Support
- Prepare simple travel itineraries for the CEO as needed; coordination only, not booking
- Review the CEO's upcoming calendar weekly and flag items that need prep
- Pull together relevant materials and context ahead of key meetings
- Capture and distribute action items following CEO meetings and calls
Who You Are
- Experienced in client services, coordination, or account management
- You understand what a high-touch client experience feels like and you deliver it consistently
- A thoughtful communicator; every message you send is considered, clear, and professional
- You think two steps ahead, anticipating what clients need before they ask
- Fluent in project management tools; ClickUp or similar is second nature to you and you actually use the system
- Comfortable supporting a high-level executive with discretion and professionalism
- Accountable and self-directed; you don't need hand-holding to get things done
- A natural problem solver who is always looking for ways to improve how things run
- A natural follow-through person; you don't let things sit and you're not shy about following up
- Creative enough to produce clean, polished client-facing materials
- Comfortable using AI tools to work faster and smarter; you're not intimidated by new technology
- Calm under pressure and comfortable in a fast-moving founder-led environment
- Detail oriented and dependable above everything else
- Available 10-20 hours per week consistently with reliable availability during business hours
Tools You'll Use
- ClickUp: daily
- Slack: daily
- Canva: regularly
- Google Workspace: regularly
- AI tools (ChatGPT, Claude, etc.): regularly
Compensation
- $1,750/month, paid twice monthly
- Independent Contractor; 1099 position
- Remote; part-time
Pay: $1,750.00 per month
Benefits:
Work Location: Remote
