100% REMOTE. Must be a US Citizen, no H1B Visa or Greencard Holder. Public Trust Clearance.
**Very competitive pay - and benefits** 1099 option available.
Job Description – Sr. ServiceNow / ITSM Developer
We are seeking an experienced Senior ServiceNow Developer to join our dynamic team in developing, customizing, and maintaining enterprise-level ServiceNow applications and workflows. This remote position requires a skilled professional who can translate complex business requirements into robust ServiceNow solutions while adhering to platform best practices and federal compliance standards.
Location: Work is primarily remote (Candidate needs to be local to Washington, DC Metropolitan Area for occasional meetings)
Clearance: Public Trust clearance required (minimum)
Key ResponsibilitiesApplication Development & Customization
- Design, develop, and implement custom ServiceNow applications, workflows, and business processes across multiple modules (ITSM, ITAM, HRSD, SPM, ITOM) in multi-tenant environments
- Create and maintain complex business rules, client scripts, UI policies, script includes, and scheduled jobs while adhering to domain separation best practices
- Develop custom forms, lists, and UI components to enhance user experience and streamline business processes across different organizational domains
- Build and configure ServiceNow Service Portal pages, widgets, and Employee Center customizations for multi-tenant architectures
- Implement advanced scripting solutions using JavaScript, GlideScript API, and ServiceNow APIs with consideration for cross-domain functionality and security
Integration & Automation
- Develop and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and Integration Hub
- Create automated workflows using Flow Designer, Workflow Editor, and Orchestration capabilities
- Implement data import/export processes using Import Sets, Transform Maps, and ETL operations
- Design and develop real-time and scheduled integration solutions with enterprise applications
- Build custom web services and API endpoints for third-party system connectivity
Technical Implementation & Optimization
- Participate in technical design sessions and translate business requirements into technical specifications
- Perform code reviews and ensure adherence to ServiceNow development best practices and coding standards
- Optimize application performance through efficient scripting, proper indexing, and query optimization
- Implement and maintain automated testing frameworks using ATF (Automated Test Framework)
- Support platform upgrades, testing, and deployment activities using update sets and scoped applications
Documentation & Collaboration
- Create and maintain comprehensive technical documentation including design specifications, code comments, and user guides
- Collaborate with architects, administrators, and business stakeholders to deliver optimal solutions
- Participate in Agile/Scrum ceremonies including sprint planning, daily standups, and retrospectives
- Provide technical guidance and mentoring to junior developers and team members
- Support troubleshooting and resolution of production issues
Required QualificationsEducation & Experience
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Minimum 8 years of hands-on ServiceNow development experience with demonstrated progression in technical complexity and responsibility
- Minimum 6 years of experience developing in enterprise ServiceNow environments (5,000+ users)
- Extensive experience working with multi-tenant ServiceNow environments and domain separation architectures
- Strong background in software development with object-oriented programming principles
- Experience working in Agile/Scrum development environments
Security & Compliance
- Experience working with federal compliance requirements (FedRAMP, FISMA preferred)
- Understanding of security best practices in government environments
Technical SkillsCore ServiceNow Development
- Proven experience developing in complex multi-tenant ServiceNow environments with Domain Separation and data isolation requirements
- Advanced proficiency in JavaScript, GlideScript API, and ServiceNow scripting with 8+ years of demonstrated expertise
- Extensive experience with ServiceNow development tools including Business Rules, Client Scripts, UI Policies, Script Includes, and UI Actions in multi-tenant environments
- Expert knowledge of ServiceNow data model, tables, relationships, and domain separation architecture
- Experience with ServiceNow workflows, Flow Designer, and process automation across organizational domains
- Proficiency in ServiceNow Service Portal development and AngularJS framework
Integration & APIs
- Proven experience with REST/SOAP web services development and consumption
- Knowledge of ServiceNow Integration Hub, MID Server, and Import Sets
- Experience with JSON, XML data formats and transformation
- Understanding of authentication methods (OAuth, Basic Auth, Certificate-based)
Web Technologies
- Proficiency in HTML5, CSS3, JavaScript, and AngularJS
- Experience with Bootstrap framework and responsive design principles
- Knowledge of AJAX, jQuery, and modern web development practices
- Understanding of RESTful web services and API design principles
Database & Performance
- Strong SQL knowledge and database concepts
- Experience with ServiceNow reporting and Performance Analytics
- Understanding of indexing, query optimization, and performance tuning
- Knowledge of data modeling and relationship management
Required Certifications
- ServiceNow Certified Application Developer (CAD) - Required
- ServiceNow Certified System Administrator (CSA) - Required
Preferred Certifications
- ServiceNow Certified Implementation Specialist in relevant modules
- ServiceNow Mainline Specialist certifications
- ITIL Foundation certification
- Agile/Scrum certifications
Desired Skills & ExperienceAdvanced ServiceNow Capabilities
- Extensive experience with ServiceNow domain separation, multi-tenant architecture design and implementation
- Expert knowledge of cross-domain scripting, data sharing, and security considerations in multi-tenant environments
- Experience with ServiceNow ATF (Automated Test Framework) and testing strategies
- Knowledge of ServiceNow scoped applications and application development
- Experience with ServiceNow Store app development and publishing
- Familiarity with ServiceNow Mobile app development and UX/UI concepts.
- Understanding of ServiceNow LDAP integration and SSO implementations in complex organizational structures
Specialized Modules
- Experience with specific ServiceNow modules (ITSM, ITAM, HRSD, ITOM, SPM, SecOps, GRC)
- Knowledge of ServiceNow Discovery and Service Mapping
- Experience with ServiceNow Event Management and Orchestration
- Understanding of CMDB implementation and maintenance
Job Type: Full-time
Pay: From $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- You must be a US Citizen to be eligible for this position. Are you a US Citizen?
Experience:
- ServiceNow development: 5 years (Required)
Security clearance:
Ability to Commute:
Work Location: Remote
