POSITION SUMMARY
SFS is seeking an experienced and motivated Airport / FBO Operations Supervisor to lead the day-to-day operations of our fixed base operation. This is a leadership role responsible for ensuring a safe, efficient, and customer-focused environment across all FBO services — including fuel, ground handling, line operations, facility/airfield management, and customer relations. The ideal candidate brings a strong aviation background, proven management experience, and the professional presence to represent SFS to customers, tenants, and airport stakeholders.
KEY RESPONSIBILITIES
Operations Management
- Oversee all daily FBO operations including fueling, line service, ground handling, tiedown, hangar rental, and ramp coordination
- Develop, implement, and enforce standard operating procedures (SOPs) for all line and ramp operations
- Manage fuel inventory, ordering, quality control, and recordkeeping in compliance with industry standards
- Oversee facility/airfield maintenance and coordinate repair and capital improvement projects
- Track and schedule flight school aircraft maintenance
- Operate snow removal equipment, mowers and aircraft ground handling equipement
Team Leadership
- Recruit, hire, train, schedule, and supervise line service technicians, customer service staff, and other FBO personnel
- Conduct regular performance reviews, mentoring, and professional development for all direct reports
- Foster a safety-first culture and lead by example in all operational and customer-facing activities
- Manage staffing levels to meet operational demands, including on-call and after-hours coverage
Customer Experience
- Handle customer inquiries, concerns, and escalations promptly and professionally
- Build and maintain relationships with corporate flight departments, charter operators, and based tenants
- Develop and implement initiatives to improve customer satisfaction and grow FBO revenue
QUALIFICATIONS
Required
- Minimum 3 years of aviation operations, FBO management, related airport management experience
- Demonstrated supervisory or management experience in a fast-paced operational environment
- Strong knowledge of FBO services, ramp operations, aircraft fueling procedures, and aviation safety standards
- Familiarity with FAA, TSA, and OSHA regulations applicable to airport and FBO operations
- Excellent written and verbal communication skills; ability to represent SFS professionally to customers and stakeholders
- Proficiency with standard business software (Microsoft Office or equivalent); experience with FBO management software preferred
- Valid driver's license and ability to pass TSA security background check
Preferred
- Private Pilot Certificate or higher (instrument rating a plus)
- Familiarity with NATA safety standards and completion of NATA Professional Line Service Training (PLST)
- High school diploma or equivalent
- Existing relationships with corporate aviation clients or charter operators in the Upper Midwest region
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
This position operates in both office and airside environments. The Operations Manager regularly works on the ramp in all weather conditions typical of Northern Wisconsin and must be able to work around aircraft, ground support equipment, and aviation fuels. Candidates must be able to lift up to 50 lbs, stand for extended periods, and be available for occasional after-hours response. A professional appearance and demeanor are required at all times.
COMPENSATION & BENEFITS
- Competitive salary commensurate with experience
- Health insurance benefit allowance
- Paid time off (PTO) and holidays
- Opportunity to grow with an expanding aviation business
HOW TO APPLY
Qualified candidates are invited to submit a resume and cover letter describing their relevant experience and why they are the right fit for this role. Applications are reviewed on a rolling basis and the position will remain open until filled.
Pay: $60,000.00 - $80,000.00 per year
Work Location: In person
