Support Services Office Supervisor - Records Unit

City of Brooklyn Park -
Brooklyn Park, MN

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Job Details

Part-time | Seasonal | Full-time
$90,928.24 - $123,020.56 a year
2 days ago

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Pension plan
Employee assistance program
Union benefits
Life insurance

Qualifications

Customer service
Employee relationship building
Administrative experience
Law enforcement software

Full Job Description

The Support Services Supervisor for the Brooklyn Park Police Department Records Unit plans, assigns, oversees, and participates in the work of staff providing support to police department staff. This position supervises, trains, provides performance feedback, conducts annual reviews, addresses conflict, implements disciplinary measures and assists in selection of new hires. This position also maintains strict confidentiality in day-to-day responsibilities. The Support Services Supervisor manages and supervises records technicians, investigative records technicians, data and records release technicians.

Essential Duties and Responsibilities

Prepare annual performance reviews that are conducted with each support services employee as it pertains to their unit. Meets with employees to conduct check-ins and goal setting.
Prepare schedules, ensuring all shifts are covered sufficiently. Utilize the department scheduling software, review time off requests and handle sick call-ins. Post open shifts on an as-needed and weekly basis to ensure there is coverage at both precincts. Maintain shift staffing requirements.
Arrange and monitor field training process and daily observation reports ensuring quality and consistency to meet department standards. Prepare and lead a new hire academy outlining the basic duties, expectations, policy/procedure, and other responsibilities of the support services staff.
Assist with preparing and maintaining the division's standard operating procedures as department policy/unit procedure changes occur and duties evolve.
Manage discipline of support services staff as policy/procedure violations occur and provide coaching to employees as needed.
Assist with the hiring and onboarding of new support services staff. Review applications and conduct interviews on the interview panel.
Assistant Terminal Agency Coordinator (TAC), assist with Bureau of Criminal Apprehension (BCA) audits, to include managing the Computerized Criminal History (CCH) and Hot Files, verification of files and certification of persons operating such files. Provide security and privacy training to staff.
Serve as Reporting Agency Coordinator (RAC) for NIBRS statistical data reported to the BCA.
Perform the full range of support services duties as needed to include providing case report transcription support to the police department, investigation BWC and interview transcription and merge officer generated case reports into the police department's records management system. Processing and scanning of case file documents into Laserfiche.
Oversee and mentor staff within the Support Services Division, ensuring ongoing performance monitoring and compliance with all applicable directives, policies, procedures, rules, and regulations.
- This includes overseeing the development and implementation of work schedules for the entire support services division
Provide solutions to issues that arise concerning incorrect charging or any/all issues that arise related to processing of reports, eCitations and other day-to-day activities.
Monitor, track, run reports for different processes for supervisors related to their staff and case management. Provides instructions to patrol officers with processes related to DWI/eCharging, and eCitations.
Manage the eCitation system in-house consisting of the entering into the department's ticket writer system all new state statutes and city and county ordinances, repeals and updates. Also, the entering and keeping updated of all data in the ticket writer as listed in the BCA Statute Service to ensure maintaining compliance so all systems run smoothly, and tickets submit as they should to court and the agency's records system. Fixing all ticket errors and submitting for acceptance and tracking of such. Facilitating the entry of Brooklyn Park Ordinances within the court system.
Manage the county attorney’s discovery and transcription requests.
Manage statute updates as received from the Minnesota Judicial Service for entry into the agency’s records system.
Review eCitations issued where the endangered box is checked and file preparation for the city attorney’s office for court.
Work with other department supervisors in developing and implementing new processes, assisting with creating workflows, setting up the appropriate training and creating documentation of such.
Other duties as assigned.

Minimum and Desired Qualifications

Education
Associate's degree in criminal justice, public safety public administration, business administration or closely related field.

Experience

Three (3) years of customer service and administrative support experience in a criminal justice environment which includes one (1) year of supervisory or leadership experience.

Equivalency
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Licenses/Certifications

Security and Privacy Training upon hire
MNJIS Operators Course within 6 months of hire
Crime Reporting NIBRS Training within 1 year of hire
TAC Certification within 1 year of hire
BCA Supervisor Certification within 3 years of hire

Knowledge, Skills and Abilities

Excellent attention to detail and ability to catch errors in work.
Skilled in organizing, multitasking, and prioritizing work in a deadline driven environment.
Ability to communicate effectively; establish and maintain cooperative working relationships.
Ability to establish and maintain effective working relationships with others.
Ability to maintain confidentiality of sensitive material.
Ability to work independently.
Ability to follow oral and written instructions.
Knowledge of City and department policies and procedures.
Knowledge of police administration principles and practices.
Knowledge of and ability to use Microsoft Office Suite Products, records management systems, and position specific software applications.
Ability to communicate clearly, concisely, and effectively, both in verbal and written formats including effective public speaking and presentation skills and technique.
Proven ability and demonstrated commitment to an inclusive workplace related to racial equity, diversity and inclusion.
Demonstrated cultural competence and comfort with supporting the city’s strategic objectives for advancing racial equity.
Ability to provide a level of customer service that meets or exceeds customer expectation and satisfaction.
Embrace and engage in cultural shift toward Continuous Improvement.

Desired Qualifications

Fluency in Spanish, Hmong, Russian, Somali, Lao or Vietnamese language(s).
Knowledge of Minnesota data practice laws.
Previous experience in criminal justice field or law enforcement agency.
Previous experience working with people from various cultural, socioeconomic, racial, and ethnic backgrounds.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to perform the essential duties of this job successfully and safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties fully and safely.

Core business hours are set by departments based on operational needs. Alternative schedules can be arranged but must comply with the City’s Alternative Work Arrangement policy.
Monday – Friday, normal office hours with occasional evenings. Some travel occasionally to other locations.
Office environment and site environment; exposure to computer screens; working closely with others, frequent interruptions, sitting or standing for prolonged periods of time; general manual dexterity; adequate hearing, vision and speech required.
Ability to use the following equipment or software:
- Microsoft Office Suite
- BCA eCharging System, County Attorney docSHOP, Virtual Partner - Systems for uploading documentation for charging documents to city and county attorney, eCitations
- SharePoint - Brooklyn Park Police intelligence sharing
- Phone, copier, printer, fax
- Laserfiche
- Axon Records and evidence.com
- TriTech CAD
- Portals, DVS, MNCIS, CHRMS, MGA, myBCA, MRAP, HC Warrant Tracker - Local and National Crime Databases

Background Check

The City has determined that a criminal background check and/or qualifications check are necessary for this job title. Applicants are required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. Human Resources Department reserves the right to limit the number in any phase of the selection process.

Eligible List Expiration Statement

The eligible list created for this exam will expire three months after being established.

Brooklyn Park is a thriving northwestern suburb of Minneapolis and the sixth largest city in the state with over 80,000 residents and 30,000 jobs. As the 11th fastest growing city in Minnesota, the city has become even more vibrant because of our remarkable racial and cultural diversity. Approximately 64 percent of our residents are people of color, 22 percent are foreign-born, and more than a quarter speak a language other than English at home.
Our Vision, Values and Goals

Additional Information

Resume and/or Cover Letter

To help us evaluate candidates' education, experience and skills, we are asking all candidates to attach a resume and cover letter to their application to be considered for this position.

Department/Division

Police/Support Services

Annual Salary Range
$90,928.24 - $123,020.56, plus full-time employee benefit package. Starting wage based upon relevant experience.

We welcome applications from all individuals, including (but not limited to): people of all abilities, persons of color, Veterans, LGBTQ+ and women. If you need these materials in an alternate format or if you have a disability-related need and need assistance with the application process, please contact Human Resources at either 763-493-8016 or via e-mail at [email protected].

Regular, full-time City of Brooklyn Park employees (40 or more hours per week) are eligible for a benefits package including:

Vacation

New employees generally earn 10 days of vacation per year
Vacation accruals increase with longevity up to a maximum of 20 days per year

Sick Leave

Sick leave is accrued at the rate of 12 days per year with unlimited accumulation

Holidays

12 paid holidays per year
1 floating holiday to be used any day in the year with supervisor approval

Health Insurance:

Employees may choose a health plan with an option to waive coverage if covered under another qualified plan
The City contributes a portion to the cost of health insurance
Available to City of Brooklyn Park employees working 30 or more hours per week

Dental Insurance

Employees may choose between two dental plans with an option to waive coverage if covered under another qualified plan

Life Insurance

The City provides term life insurance with an option for employees to purchase additional and dependent term life insurance at group rates

Disability Insurance

Short-term disability insurance available at group rates
Long-term disability insurance available at group rates

Retirement

Public Employee's Retirement Association (PERA) pension plan (employer/employee contributions)
Optional 457 pre-tax and post-tax (Roth) deferred compensation plans for tax-deferred retirement savings

Flexible Spending Accounts (FSA)

Reimbursement account for health care and daycare expenses using pre-tax contributions

Employee Assistance Program (EAP)

Employee Assistance Program provides confidential counseling and referral services

Fitness

Free on-site fitness facilities; Wellness program and fitness classes offered

Direct Deposit (mandatory)

Payroll checks are automatically deposited into designated account(s) on payday

Regular, part-time benefited City of Brooklyn Park employees (20-29 hours per week) are not eligible for Health Insurance, but are eligible for the following benefits:

Sick and Vacation at a pro-rated rate
Decreasing Life Insurance
Flexible Spending Account(s)
Deferred Compensation, if enrolled.

Seasonal/Temporary employees

Temporary, Seasonal, and non-benefited part-time employees earn one hour of Sick Leave for every 30 hours worked by an employee, up to a maximum of 48 hours of Sick Leave per year.

Benefits may differ based on union contracts for employees represented by a collective bargaining unit. This summary is for information only and is subject to change or revocation without notice. This summary shall not constitute a contract or guarantee, express or implied.

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Essential Duties and Responsibilities

Minimum and Desired Qualifications

Additional Information

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