Job Summary:
The Night Attendant is to provide outstanding customer service to all guests and visitors; handle check-ins/check-outs, assist with guest requests, provide courtesy patrol, maintain a clean and safe environment and ensure the safety and well-being of the guests.
Duties and Responsibilities:
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Customer Service: Assisting guests with their needs, answering questions, and resolving issues.
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Security: Monitoring premises, ensuring the safety of guests, and responding to security alerts.
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Housekeeping/Maintenance: Maintaining cleanliness, restocking supplies, and performing basic maintenance tasks.
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Record Keeping: Completing daily checklists, reports, and other required paperwork.
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Communication: Communicating effectively with colleagues and guests.
Skills
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Ability to work independently or within a team environment and remain motivated
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Able to communicate well with guests and provide professionalism and outstanding customer service to meet guests’ needs.
Success Factors:
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Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
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Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
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Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
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Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
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Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
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Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
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Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.
Safety and Security
- Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
- Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.
- Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.
